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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Helix leverages conversational data collection to interact with guests during their entire stay, collecting valuable insights while ensuring a seamless, contactless communication experience. Tailored for frontline personnel, Helix efficiently categorizes feedback and inquiries by sentiment and topic, prioritizing urgent matters that need quick resolution. This allows your team to collaborate in real-time, addressing guest needs promptly while they are still on-site. With various notification options, task delegation, and SMS-based teamwork features, Helix streamlines the entire process from check-in to check-out. By automating these interactions, Helix empowers you to concentrate on essential tasks such as promoting additional services, encouraging positive reviews, and enhancing transient occupancy rates. Ultimately, this innovative solution not only enriches the guest experience but also drives operational efficiency for hospitality staff.

Description

Experience a seamless guest journey with our innovative contactless solution. MyStay is designed to elevate your services and boost your revenue for both hotels and travelers alike. We are honored that the MyStay Free Contactless Kit has been recognized by the United Nations World Tourism Organization (UNWTO), with support from the World Health Organization (WHO), as the most comprehensive global solution to address the effects of COVID-19 on the tourism industry. Welcome your guests with a heartfelt greeting and provide them with enticing offers, such as hotel transfers, even before their arrival. Direct guests to an interactive page featuring a smart catalog of your services and essential information they may require. Ensure that guests can easily locate what they need and place orders with just a click from their mobile devices or computers. Minimize reception waiting times by facilitating a straightforward online check-in process. Enable guests to complete necessary forms in advance, ensuring their comfort. Additionally, showcase nearby attractions with a customizable mobile-friendly map, enhancing their overall experience. By implementing these features, you not only enrich your guests' stay but also foster loyalty and encourage repeat visits.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Advantage Anywhere
Amadeus Central Reservations System (CRS)
Amadeus Travel Platform
BrillantEZ HMS
GuestCentrix
Impala
LYNX
Little Hotelier
Mews
Opera
Preno
Protel Cloud PMS
Rezlynx
Salto
Sirvoy
SiteMinder
Storable Newbook
Winhotel
apaleo
eZee Frontdesk

Integrations

Advantage Anywhere
Amadeus Central Reservations System (CRS)
Amadeus Travel Platform
BrillantEZ HMS
GuestCentrix
Impala
LYNX
Little Hotelier
Mews
Opera
Preno
Protel Cloud PMS
Rezlynx
Salto
Sirvoy
SiteMinder
Storable Newbook
Winhotel
apaleo
eZee Frontdesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

€0,25 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

MicroMetrics

Founded

2013

Country

Canada

Website

micrometrics.com/hospitality/

Vendor Details

Company Name

MyStay

Founded

2016

Country

Czech Republic

Website

www.gomystay.com

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Product Features

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