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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Helios serves as an AI-centric platform for remote monitoring and management (RMM) and professional services automation (PSA), specifically designed for managed service providers. This comprehensive solution integrates device monitoring, automated self-healing, patch management for both Windows and third-party applications, security monitoring via Microsoft Defender, health checks for Microsoft 365, one-click remote access, customized client portals, and a complete helpdesk system into a single hosted environment. Unlike many tools that merely add AI as an additional feature, Helios is fundamentally constructed around artificial intelligence: AI Ops can respond to straightforward questions about your systems and take action accordingly, foresees potential disk failures several days in advance, and consolidates alerts to ensure that one outage generates only one support ticket. Additionally, its integrated AI Service Desk Agent efficiently triages and responds to incoming emails in mere seconds, enhancing overall operational efficiency and responsiveness.

Description

Skyline Lite is a readily available software solution tailored for SME service providers, with a full implementation process that can be completed in just a few days. It consists of various modules that address every facet of service management, making it a straightforward yet all-encompassing tool that can evolve alongside your business needs. By integrating both workshop and field service functions, it facilitates proactive management of services, optimizes workforce efficiency, simplifies operations, and identifies potential areas for cost reduction. The mobile workforce app provides real-time updates from field personnel, ensuring adherence to best practices and delivering a uniform experience for all clients. Moreover, the inclusion of direct client portals for booking, tracking, and reporting dashboards not only cuts down on expenses but also serves as an effective marketing resource for engaging both existing and prospective customers. This versatility makes Skyline Lite not just a tool for today, but a partner in your growth journey.

API Access

Has API

API Access

Has API

Screenshots View All

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Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

£99/month
Free Trial
Free Version

Pricing Details

$67.52 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Helios

Founded

2024

Country

United Kingdom

Website

heliosmip.com

Vendor Details

Company Name

Skyline Software

Country

United Kingdom

Website

www.skylinesoftware.com/skyline-lite/

Product Features

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Professional Services Automation

Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking

RMM

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

Product Features

Professional Services Automation

Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking

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