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Description
Helios serves as an AI-centric platform for remote monitoring and management (RMM) and professional services automation (PSA), specifically designed for managed service providers. This comprehensive solution integrates device monitoring, automated self-healing, patch management for both Windows and third-party applications, security monitoring via Microsoft Defender, health checks for Microsoft 365, one-click remote access, customized client portals, and a complete helpdesk system into a single hosted environment.
Unlike many tools that merely add AI as an additional feature, Helios is fundamentally constructed around artificial intelligence: AI Ops can respond to straightforward questions about your systems and take action accordingly, foresees potential disk failures several days in advance, and consolidates alerts to ensure that one outage generates only one support ticket. Additionally, its integrated AI Service Desk Agent efficiently triages and responds to incoming emails in mere seconds, enhancing overall operational efficiency and responsiveness.
Description
Gain comprehensive insights into your servers' CPU performance, memory usage, disk capacity, network traffic, running processes, and additional metrics. Keep track of internet-based servers and their services, such as websites and email servers, from various locations worldwide. Additionally, oversee intranet networks, routers, switches, IP cameras, printers, and other IP devices operating behind a firewall. Eliminate the hassle of spending excessive time on configuring your monitoring systems instead of focusing on actual network oversight. CloudRadar offers an intuitive user experience, complete with preconfigured checks and default alerts, designed to enable you to start monitoring within minutes. Whether you're switching from a previous tool or initiating a new monitoring setup, the process remains seamless and efficient, ensuring your network is always under surveillance.
API Access
Has API
API Access
Has API
Integrations
Anthropic
Apple iOS
Microsoft 365
Microsoft Defender for Business
Pushover
Slack
Telegram
Ubuntu
WhatsApp
Windows 10
Integrations
Anthropic
Apple iOS
Microsoft 365
Microsoft Defender for Business
Pushover
Slack
Telegram
Ubuntu
WhatsApp
Windows 10
Pricing Details
£99/month
Pricing is flat per plan, not per technician: Starter £99/mo, Growth £199/mo, Scale £399/mo. Every feature on every plan. 14-day free trial, no credit card. The agent runs on Windows, Windows Server, macOS and Linux.
Free Trial
Free Version
Pricing Details
$1.50 per host per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Helios
Founded
2024
Country
United Kingdom
Website
heliosmip.com
Vendor Details
Company Name
RPort
Founded
2016
Country
Germany
Website
www.cloudradar.io
Product Features
MSP
Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling
Professional Services Automation
Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking
RMM
Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management
Product Features
RMM
Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management