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ease
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support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Helios serves as an AI-centric platform for remote monitoring and management (RMM) and professional services automation (PSA), specifically designed for managed service providers. This comprehensive solution integrates device monitoring, automated self-healing, patch management for both Windows and third-party applications, security monitoring via Microsoft Defender, health checks for Microsoft 365, one-click remote access, customized client portals, and a complete helpdesk system into a single hosted environment. Unlike many tools that merely add AI as an additional feature, Helios is fundamentally constructed around artificial intelligence: AI Ops can respond to straightforward questions about your systems and take action accordingly, foresees potential disk failures several days in advance, and consolidates alerts to ensure that one outage generates only one support ticket. Additionally, its integrated AI Service Desk Agent efficiently triages and responds to incoming emails in mere seconds, enhancing overall operational efficiency and responsiveness.

Description

Bolt is an open-source orchestration and infrastructure automation tool developed by Puppet to help IT teams automate manual operational tasks and streamline infrastructure management workflows. The platform allows users to execute remote tasks, orchestrate workflows, deploy applications, patch systems, restart services, and troubleshoot infrastructure across distributed environments without installing agents on target systems. Bolt operates through direct connections to remote machines using SSH or WinRM, making it lightweight, flexible, and easy to deploy within existing infrastructure environments. Users can automate both one-time operational tasks and complex workflows by leveraging reusable scripts, tasks, and orchestration plans that simplify repetitive infrastructure management processes. Bolt supports infrastructure automation for servers, cloud environments, and hybrid systems while allowing teams to manage operational changes from a centralized command-line interface or automation workflow. The platform also integrates with Puppet modules and other Puppet ecosystem products, enabling organizations to expand automation capabilities and reuse existing infrastructure code and workflows. Bolt includes features for configuring workspaces, running remote commands, orchestrating multi-step automation processes, and executing tasks on-demand across multiple targets simultaneously. As an open-source solution, Bolt provides infrastructure teams with a customizable and extensible framework for DevOps automation and operational management. By automating repetitive infrastructure tasks and orchestration workflows, Bolt helps organizations improve operational efficiency, reduce manual errors, and simplify infrastructure administration.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Anthropic
Apple iOS
Microsoft 365
Microsoft Defender for Business
Ubuntu
Windows 10
Windows 11
Windows Server

Integrations

Anthropic
Apple iOS
Microsoft 365
Microsoft Defender for Business
Ubuntu
Windows 10
Windows 11
Windows Server

Pricing Details

£99/month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Helios

Founded

2024

Country

United Kingdom

Website

heliosmip.com

Vendor Details

Company Name

Perforce

Founded

1995

Country

United States

Website

help.puppet.com/bolt/current/topics/bolt.htm

Product Features

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Professional Services Automation

Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking

RMM

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

Product Features

Cloud Management

Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval

Alternatives

Alternatives

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