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Description
Helios serves as an AI-centric platform for remote monitoring and management (RMM) and professional services automation (PSA), specifically designed for managed service providers. This comprehensive solution integrates device monitoring, automated self-healing, patch management for both Windows and third-party applications, security monitoring via Microsoft Defender, health checks for Microsoft 365, one-click remote access, customized client portals, and a complete helpdesk system into a single hosted environment.
Unlike many tools that merely add AI as an additional feature, Helios is fundamentally constructed around artificial intelligence: AI Ops can respond to straightforward questions about your systems and take action accordingly, foresees potential disk failures several days in advance, and consolidates alerts to ensure that one outage generates only one support ticket. Additionally, its integrated AI Service Desk Agent efficiently triages and responds to incoming emails in mere seconds, enhancing overall operational efficiency and responsiveness.
Description
Bolt is an open-source orchestration and infrastructure automation tool developed by Puppet to help IT teams automate manual operational tasks and streamline infrastructure management workflows. The platform allows users to execute remote tasks, orchestrate workflows, deploy applications, patch systems, restart services, and troubleshoot infrastructure across distributed environments without installing agents on target systems. Bolt operates through direct connections to remote machines using SSH or WinRM, making it lightweight, flexible, and easy to deploy within existing infrastructure environments. Users can automate both one-time operational tasks and complex workflows by leveraging reusable scripts, tasks, and orchestration plans that simplify repetitive infrastructure management processes. Bolt supports infrastructure automation for servers, cloud environments, and hybrid systems while allowing teams to manage operational changes from a centralized command-line interface or automation workflow. The platform also integrates with Puppet modules and other Puppet ecosystem products, enabling organizations to expand automation capabilities and reuse existing infrastructure code and workflows. Bolt includes features for configuring workspaces, running remote commands, orchestrating multi-step automation processes, and executing tasks on-demand across multiple targets simultaneously. As an open-source solution, Bolt provides infrastructure teams with a customizable and extensible framework for DevOps automation and operational management. By automating repetitive infrastructure tasks and orchestration workflows, Bolt helps organizations improve operational efficiency, reduce manual errors, and simplify infrastructure administration.
API Access
Has API
API Access
Has API
Integrations
Anthropic
Apple iOS
Microsoft 365
Microsoft Defender for Business
Ubuntu
Windows 10
Windows 11
Windows Server
Integrations
Anthropic
Apple iOS
Microsoft 365
Microsoft Defender for Business
Ubuntu
Windows 10
Windows 11
Windows Server
Pricing Details
£99/month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Helios
Founded
2024
Country
United Kingdom
Website
heliosmip.com
Vendor Details
Company Name
Perforce
Founded
1995
Country
United States
Website
help.puppet.com/bolt/current/topics/bolt.htm
Product Features
MSP
Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling
Professional Services Automation
Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking
RMM
Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management
Product Features
Cloud Management
Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval