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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Heed serves as a comprehensive internal communication platform designed to foster connections and engagement among employees across various channels, including desktop, mobile, and digital signage. This user-friendly platform features a drag-and-drop builder that allows for the creation of polished communications such as emails, newsletters, and alerts without requiring coding skills or design expertise. Additionally, Heed facilitates message distribution through numerous channels, including desktop notifications, corporate backgrounds, mobile applications, and SMS, enabling tailored communications for specific employee groups to enhance engagement. The platform includes integrated analytics that monitor opens, clicks, reads, and feedback in real-time, allowing organizations to assess effectiveness and adjust their strategies accordingly. Furthermore, Heed seamlessly integrates with popular systems like SharePoint, ServiceNow, Salesforce, and Workday, ensuring that communications align smoothly with existing workflows. It also offers survey tools to gather employee feedback, transforming insights into actionable steps, which ultimately contributes to cultivating a more engaged and cohesive workforce. As a result, organizations can significantly improve their internal communication efforts and employee satisfaction.

Description

Hyper-Reach is a scalable SaaS communication platform built to help organizations send time-sensitive alerts and updates with speed and reliability. Designed for internal communications, it allows teams to reach employees, partners, or specific departments through multiple channels including text, voice, email, browser notifications, and smart speakers. Its centralized Contact Manager gives administrators full control over contact data, enabling flexible grouping through dynamic filters or predefined lists. The system integrates seamlessly with HR platforms such as UKG, automating contact synchronization and simplifying outreach workflows. With built-in message templates, multilingual support, and AI-driven alert refinement, users can craft clear and actionable communications in seconds. Optional features like a dedicated inbound hotline and social media broadcasting expand reach beyond traditional internal messaging. Security remains a priority, with two-factor authentication and secure launch controls embedded into the platform. Accessible via desktop or mobile apps, Hyper-Reach allows authorized users to send alerts from anywhere. From emergency staffing notifications to IT outages and compliance updates, the system ensures consistent, organization-wide communication. Its flexibility and ease of use make it suitable for small teams and large enterprise operations alike.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS) Yes 
Alexa No 
Google Maps No 
Google Translate No 
Microsoft SharePoint Yes 
SAP Cloud Platform Yes 
Salesforce Yes 
ServiceNow Yes 
Workday HCM Yes 

Integrations

Amazon Web Services (AWS) Yes 
Alexa Yes 
Google Maps Yes 
Google Translate Yes 
Microsoft SharePoint No 
SAP Cloud Platform No 
Salesforce No 
ServiceNow No 
Workday HCM No 

Pricing Details

$12.35 per year
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Heed

Founded

2017

Country

United Kingdom

Website

heed.io

Vendor Details

Company Name

Hyper-Reach

Country

United States

Website

www.hyper-reach.com/hyper-reach-solution/

Product Features

Emergency Notification

Contact Management No 
Geo Targeting No 
Mass Notifications No 
Scenario Planning No 
Templates No 
Two-Way Communication No 

Employee Communication Tools

Activity / News Feed No 
Audio / Video Conferencing No 
Blogs No 
Chat / Messaging No 
Employee Directory No 
Event Calendar No 
File Sharing No 
Knowledge Management No 
Newsletter Management No 
Surveys & Feedback No 

Internal Communications

App Integration No 
Blogs No 
Chat/Messaging No 
Email Management No 
Employee Directory No 
Event Calendar No 
Newsletter Management No 
Photo Gallery No 
Social Sharing No 
Survey Management No 
Telephony No 
Video Chat No 
Voice Chat No 

Product Features

Employee Communication Tools

Activity / News Feed No 
Audio / Video Conferencing No 
Blogs No 
Chat / Messaging No 
Employee Directory No 
Event Calendar No 
File Sharing No 
Knowledge Management No 
Newsletter Management No 
Surveys & Feedback No 

Internal Communications

App Integration No 
Blogs No 
Chat/Messaging No 
Email Management No 
Employee Directory No 
Event Calendar No 
Newsletter Management No 
Photo Gallery No 
Social Sharing No 
Survey Management No 
Telephony No 
Video Chat No 
Voice Chat No 

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