Compare Hatch Tickets vs. Kourtiva

Hatch Tickets is a UK-based platform that specializes in booking and ticketing for leisure venues offering timed experiences such as soft play areas, trampoline parks, ice skating rinks, escape rooms, and seasonal attractions. The platform efficiently manages bookings, particularly in scenarios where slots are limited, ensuring that customers can secure their desired times. Each participating venue is provided with a customized booking page on a dedicated subdomain, enhancing their brand visibility. Payments are processed directly into the venue's Stripe account, meaning that the venue retains its status as the merchant of record without Hatch ever holding any funds. Features include the ability to manage recurring sessions and special events, maintain real-time availability with capacity limits, and offer various ticket types, add-ons, discount codes, and off-peak pricing options. Upon arrival, customers can easily enter with QR tickets scanned via a phone or tablet, while a built-in till facilitates walk-in customers through a card reader, ensuring seamless online and in-person transactions. Following a sale, the system automatically builds a mailing list, prompts visitors for reviews, and follows up on abandoned carts. Moreover, businesses that operate multiple venues can manage all their locations under a single login, with each venue maintaining its unique branding and Stripe account. There are no monthly fees associated with the service; instead, Hatch charges a straightforward 3% fee at the time of sale. This innovative approach not only streamlines the booking process but also enhances the overall customer experience for both venues and patrons alike.

Kourtiva serves as a comprehensive operations platform tailored for venues featuring multiple courts for sports like padel, tennis, and football 5s, accommodating complexes with anywhere from 4 to over 30 courts. This innovative solution eliminates the need for paper diaries, WhatsApp messaging, spreadsheets, and separate card readers by integrating all functionalities into a single system that manages courts, staff, players, and payment processes. Users can access real-time availability for each court and sport, benefit from customizable court schedules, and send booking invitations that allow one player to organize a group. Each reservation generates a QR code that staff can easily scan upon entry, whether from a mobile device or a web interface at the reception. The platform assigns specific roles—owner, manager, front desk, and coach—to ensure that users have scoped access permissions, unique logins, and entry to designated venues only. Furthermore, it facilitates in-system management of payments, invoices for each booking, and the use of voucher codes. Additionally, a versioned REST API provides access to data regarding bookings, courts, members, invoices, payments, and tournaments, all secured through revocable tokens with limited scopes. To enhance user experience, free applications for players are available on both iOS and Android platforms, making it convenient for athletes to engage with the system.