Average Ratings 0 Ratings
Average Ratings 1 Rating
Description
Comprehensive Experience Management Platform (XMP) tailored for IT and Experience Level Agreements is transforming how organizations operate. On average, our clients have seen a remarkable boost in productivity by 26%. We assess the satisfaction and efficiency of over 1,000,000 employees across more than 130 nations. Understanding the current experiences of your workforce is essential. The continuous collection of high volumes of Experience Data, when integrated with your Operational Data, holds the key to success. Facilitating real-time sharing of Experience Data with colleagues, partners, vendors, and stakeholders fosters collaboration towards achieving shared objectives. This shift from intuition-based strategies to data-informed decision-making results in a more experience-centric IT department. Transitioning from Service Level Agreements (SLAs) to Experience Level Agreements (XLAs) creates a unified focus on common goals, allowing organizations to achieve desired outcomes and celebrate their successes. Our clients have consistently demonstrated the ability to enhance productivity by this significant margin. Together, we are paving the way for innovation alongside industry leaders.
Description
Acquire. Engage. Keep. Surkus is a discovery platform that connects customers and brands. Our platform matches socially active consumers to brand-hosted events and offers, maximizing your ROI. We make it easy to market and save you time, money, and resources. The app allows members to find experiences and offers that are relevant to their interests. They can also complete tasks in return for a reward, such as free tickets to events or other perks.
API Access
Has API
No
API Access
Has API
No
Integrations
GLOVIA G2
Yes
Interstage
Yes
Nova
Yes
RunMyProcess
Yes
ServiceNow
Yes
Integrations
GLOVIA G2
No
Interstage
No
Nova
No
RunMyProcess
No
ServiceNow
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
Performance based
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
HappySignals
Founded
2014
Country
Finland
Website
www.happysignals.com/leading-experience-management-platform-for-it-happysignals
Vendor Details
Company Name
Surkus
Founded
2014
Country
United States
Website
surkus.com
Product Features
Experience Management
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Product Features
Customer Engagement
Analytics
Yes
Churn Management
Yes
Communication Management
Yes
Community Management
Yes
Content Syndication
Yes
Feedback Collection
Yes
Gamification
Yes
Live Chat
Yes
Video Content
Yes
Customer Loyalty
CRM
Yes
Corporate Memberships
No
Customer Activity Tracking
Yes
Discount Management
Yes
Gift Card System
No
Loyalty Card System
No
Member Portal
Yes
Membership Management
Yes
No-Card Loyalty System
Yes
Referral Tracking
Yes
Rewards Management
Yes
Event Marketing
Audience Segmentation
No
Campaign Management
No
Email Marketing
No
Event Calendar
No
Landing Pages / Web Forms
No
Location-Based Marketing
No
Reporting/Analytics
No
Social Media Promotion
No
Surveys & Feedback
No
Website Management
No
Experience Management
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
No
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
No
Trend Analysis
Yes
Review Management
Campaign Management
Yes
Dashboard
Yes
Negative Feedback Management
Yes
Response Management
Yes
Review Monitoring
Yes
Review Notification
Yes
Review Request
Yes
Sentiment Analysis
Yes
Social Sharing
Yes
White Label
No
Ticketing
Barcode / Ticket Scanning
Yes
Box Office Management
Yes
Concessions Management
Yes
Customer Database
Yes
Event Management
Yes
Fundraising Management
Yes
General Admission
No
Kiosk Ticketing
No
Mobile Ticketing
Yes
Online Ticketing
No
Onsite Ticketing
Yes
POS
No
Print-at-Home
No
Reserved Seating
No
Season Tickets
No
Ticket Brokering
No
VIP & Discount Tickets
No