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Description
HappyFox is a cloud-centric platform for managing customer support, specifically crafted to empower businesses of all scales to enhance their customer satisfaction levels. Boasting a fully customizable interface that is mobile-compatible and supports multiple languages, HappyFox enables users to effortlessly connect with their preferred third-party applications. This is truly an exemplary representation of top-tier software in its field.
Description
Siena eTrader provides advanced ESP, RFSQ, and RFQ pricing along with comprehensive limit order management, utilizing a multi-bank liquidity sourcing approach through its sophisticated pricing engine. This service is available across various models, including direct customer interactions, agency arrangements, and broker operations. By implementing auto-hedging and deal automation, you can safeguard your market position and expand your currency offerings, all supported by robust trading controls, monitoring for best execution, and management of customer instrument eligibility. Real-time price management allows you to adapt swiftly to fluctuating market conditions, enabling effective risk management through real-time spread, skew, and pricing adjustments. Siena's platform also ensures seamless integration with your existing pricing engines or third-party aggregators. Furthermore, it can fully connect with your current customer portal, enhancing user experience with features like single sign-on, personalized branding, and access to news and charting. Transactions, orders, and deal information are transmitted in real-time to external systems, providing a comprehensive 360° view of your customers. This integrated approach not only streamlines operations but also empowers businesses to respond proactively to market dynamics and customer needs.
API Access
Has API
API Access
Has API
Integrations
BugHerd
Desktop.com
Dialpad Connect
Dialpad Support
Facebook
Google Workspace
Keap
Olark
ProjectManager
RingCentral RingCX
Integrations
BugHerd
Desktop.com
Dialpad Connect
Dialpad Support
Facebook
Google Workspace
Keap
Olark
ProjectManager
RingCentral RingCX
Pricing Details
$9/agent/month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
HappyFox
Founded
2012
Country
United States
Website
www.happyfox.com
Vendor Details
Company Name
Eurobase International
Founded
1988
Country
United Kingdom
Website
www.eurobase-international.com
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Complaint Management
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Product Features
Banking
ATM Management
Compliance Tracking
Corporate Banking
Credit Card Management
Credit Union
Investment Banking
Multi-Branch
Online Banking
Private Banking
Retail Banking
Risk Management
Securities Management
Transaction Monitoring
