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Description
HappyFox is a cloud-centric platform for managing customer support, specifically crafted to empower businesses of all scales to enhance their customer satisfaction levels. Boasting a fully customizable interface that is mobile-compatible and supports multiple languages, HappyFox enables users to effortlessly connect with their preferred third-party applications. This is truly an exemplary representation of top-tier software in its field.
Description
By merging the top-tier features of leading Enterprise Asset Management systems with the robust benefits of cloud technology, MaxiCloud emerges as a comprehensive asset management solution tailored for various industries. It includes essential data, industry-specific enhancements, and configurations to meet diverse needs. BPD’s dedicated Global Infrastructure Team ensures that performance and security adhere to best practices. With a commitment to high availability and an impressive 99.99% uptime, it also offers resilient options for disaster recovery. A monthly subscription fee per user covers the fully managed service, encompassing licensing, support, and infrastructure, effectively eliminating the need for initial setup time and costs associated with a premium Maximo system. MaxiCloud is designed to accommodate businesses of all sizes and can effortlessly scale as necessary. Whether adding new projects, expanding sites, increasing user numbers, or obtaining additional licenses, MaxiCloud adapts to the evolving demands of your organization. It provides a unified platform for the finest asset management tools, including Mobility, Asset Health Monitoring, Scheduling, Archiving, Inventory Management, Permitting, and much more, enhancing operational efficiency across the board. As the industry evolves, MaxiCloud stands ready to adapt, ensuring that your asset management strategies remain innovative and effective.
API Access
Has API
API Access
Has API
Integrations
APIANT
BugHerd
Constant Contact Lead Gen & CRM
Desktop.com
FreshBooks
Insightly
Keap
Microsoft Teams
NIM
Olark
Integrations
APIANT
BugHerd
Constant Contact Lead Gen & CRM
Desktop.com
FreshBooks
Insightly
Keap
Microsoft Teams
NIM
Olark
Pricing Details
$9/agent/month
Free Trial
Free Version
Pricing Details
$40 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
HappyFox
Founded
2012
Country
United States
Website
www.happyfox.com
Vendor Details
Company Name
BPD Zenith
Founded
1994
Country
United Kingdom
Website
www.bpdzenith.com/bpd-solutions/maxicloud/
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Complaint Management
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Product Features
Fixed Asset Management
Asset Budgeting
Asset Lifecycle Management
Audit Trail
Barcoding / RFID
Depreciation Management
Disposal Management
Document Management
Inventory Tracking
Tax Management
