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Description
Effortless customer support tailored for smaller teams. Streamline your communication by managing all customer emails through one convenient application, saving time and enhancing engagement. We advocate for email-centric support as it fosters a more sustainable approach for smaller groups, unlike live chat systems that impose heavy expectations on your staff and can lead to customer frustration due to delayed responses. Recognizing that many email ticketing solutions fall short, we created Happi to deliver a delightful user experience. It offers just the right features to ensure swift and efficient responses, resulting in a user-friendly interface. Maintain team alignment with every interaction stored securely in one place, enabling any team member to access the complete history of customer interactions and collaborate to deliver outstanding service. Happi is built as free, open-source software, allowing you the flexibility to run it on your own servers or opt for our affordable cloud-based service. Regardless of your hosting choice, our commitment to transparency is reflected in our public codebase, ensuring you have full insight into our platform. This unique approach not only empowers your team but also builds trust with your customers.
Description
Regardless of its size or whether it operates in B2C or B2B sectors, your business is always in a state of flux. Shouldn't your website reflect that adaptability and be prepared for future expansion? idev® CMS offers a robust and versatile solution tailored to meet all your website requirements. This platform provides the usability required in the present while ensuring the scalability necessary for tomorrow. With an extensive array of tools suited for everything from small enterprises to large corporations, your idev® CMS-driven site will enhance satisfaction for both employees and customers alike.
Organizations of all sizes, from Fortune 500 giants to emerging start-ups, have thrived using idev® CMS. Its ability to scale makes it suitable for small and large entities, while its robust features efficiently support complex needs like multi-site management, multilingual capabilities, and e-commerce platforms with extensive content.
What sets idev® CMS apart from other content management systems is that it is developed, updated, and implemented by a single company, ensuring a seamless experience. By choosing idev® CMS, you not only invest in a powerful platform but also in a partnership dedicated to your growth and success.
API Access
Has API
API Access
Has API
Integrations
Hawksearch
Pricing Details
$11.88 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Happi
Country
United States
Website
happi.team/
Vendor Details
Company Name
Americaneagle.com
Founded
1978
Country
United States
Website
www.americaneagle.com/capabilities/platforms/idev-cms
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Product Features
Content Management
Audio Content
Customizable Templates
Document Indexing
E-forms
Full Text Search
Image Editor
SEO Management
Text Editor
Version Control
Video Content
Website Management