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features
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support

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Description

This all-in-one social, collaborative and intranet platform is designed for businesses using Google's G Suite. The platform combines an intranet, social networking, and collaborative features into one integrated solution. Happeo is used worldwide by more than 300k people to unlock the benefits of employee engagement. It has been awarded for its ease-of-use, best workplace integrations and user-friendliness.

Description

Knowledge bases work best when you are able to focus on creating great self-serve content. HelpDocs is packed with all the tools you will need to spend more time providing personalized support to customers who require it. Our search algorithm has been perfected over years so you don’t have to. Our search is easy to use and allows for typo-free results. The HelpDocs platform's Showcase lets you see what's possible. Online shops can help customers with shipping, and software can power blockchain storage. Your customers will find answers quickly with advanced caching, smart integrations and SEO-focused templates. So will your customer support team. We are constantly pushing the boundaries by using the most recent technology to create templates that are accessible, adaptable, and easy to use. You can touch it all.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Atonom No 
Box Yes 
Cerkl Broadcast Yes 
Confluence Yes 
Crowdin No 
Dropbox Yes 
Facebook Yes 
Freshdesk Yes 
Google Drive Yes 
Google Forms Yes 
Google Meet Yes 
Google Slides Yes 
Instagram Yes 
Jira Yes 
LinkedIn Yes 
Quickwork No 
Simpo No 
Slack Yes 
X (Twitter) Yes 
Zendesk Guide Yes 

Integrations

Atonom Yes 
Box No 
Cerkl Broadcast No 
Confluence No 
Crowdin Yes 
Dropbox No 
Facebook No 
Freshdesk No 
Google Drive No 
Google Forms No 
Google Meet No 
Google Slides No 
Instagram No 
Jira No 
LinkedIn No 
Quickwork Yes 
Simpo Yes 
Slack No 
X (Twitter) No 
Zendesk Guide No 

Pricing Details

Per user based pricing model. Three packages offer different features: Starter, Growth, and Enterprise.

Starter:
- Build topic-based knowledge hubs with AI assistance
- Share updates and announcements across Happeo, Slack and email
- Connect your essential workplace tools

Growth:
- Everything in Starter, plus
- Deliver a branded employee experience
- Measure engagement and knowledge impact
- Manage knowledge with advanced governance
- Extend Happeo with more integrations

Enterprise:
- Everything in Growth, plus
- Protect knowledge with enterprise security
- Manage identities with SSO and provisioning
- Create custom widgets for your knowledge hubs
- Extend Happeo with developer APIs
Free Trial Yes 
Free Version No 

Pricing Details

$25 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Happeo

Founded

2017

Country

Finland, Netherlands

Website

www.happeo.com

Vendor Details

Company Name

HelpDocs

Country

United Kingdom

Website

www.helpdocs.io

Product Features

Employee Engagement

Benchmarking Yes 
Cultural Alignment Yes 
Employee Awards No 
Employee Guides Yes 
Employee Recognition Yes 
Feedback Management Yes 
Goal Management No 
Health & Wellness Programs No 
Performance Management No 
Pulse Surveys Yes 

Internal Communications

App Integration Yes 
Blogs Yes 
Chat/Messaging Yes 
Email Management Yes 
Employee Directory Yes 
Event Calendar Yes 
Newsletter Management Yes 
Photo Gallery Yes 
Social Sharing Yes 
Survey Management No 
Telephony Yes 
Video Chat Yes 
Voice Chat Yes 

Intranet

Activity / News Feed Yes 
Blogs Yes 
Calendar Management Yes 
Content Management Yes 
Discussions / Forums Yes 
Employee Directory Yes 
Knowledge Management Yes 
Policy Management Yes 
Search Yes 
Wiki Yes 

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization Yes 
Collaboration Yes 
Content Management Yes 
Decision Tree Yes 
Discussion Boards Yes 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

Portal

Chat No 
Collaboration Yes 
Content Management Yes 
Document Management Yes 
File Sharing Yes 
Search Yes 

Social Networking

Activity / News Feed Yes 
Advertising Management No 
Blogs Yes 
Data Security Yes 
Event Management No 
Group Management Yes 
Media Library Yes 
Privacy Options Yes 
Real-time Chat No 
Social Media Integration No 
Social Media Tagging Yes 
User Profiles Yes 

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization Yes 
Collaboration Yes 
Content Management Yes 
Decision Tree Yes 
Discussion Boards No 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

Alternatives

Alternatives

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