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Description
An effective Customer Experience program extends beyond merely achieving immediate business gains; it plays a crucial role in strategic planning and long-term initiatives that lead to a greater return on investment. By utilizing Happ, you can effectively assess the key customer experiences that enhance customer loyalty, boost employee morale, and drive revenue growth. Managing customer experiences is instrumental in elevating overall business performance. Gaining insights into your customers' needs and what matters most to their satisfaction allows you to prioritize effectively while minimizing investment risks.
The HAPP platform for customer experience management offers several noteworthy features. It includes digital surveys that can be dispatched through various online channels to maximize engagement. The entire process of gathering insights is fully automated, initiated by transactions and supported by straightforward integrations. Leveraging machine learning, the platform ensures that you ask the appropriate questions to the right customers at optimal moments, thereby eliminating customer frustration and enhancing survey experiences. Additionally, these features work synchronously to create a seamless experience that empowers businesses to make informed decisions based on real-time feedback.
Description
Smart pulse surveys provide valuable insights that can enhance employee engagement. By monitoring the organizational atmosphere, you can gain a true understanding of your employees' sentiments. Elevate team morale and engagement while fostering better communication within your organization. Mitigate turnover and absenteeism costs, ultimately leading to higher retention rates. Our advanced survey system transcends traditional employee surveys, offering a more effective approach. TeamEcho intuitively poses the appropriate questions at optimal moments, ensuring relevant feedback. This proactive method not only aids in understanding but also fosters a culture of continuous improvement.
API Access
Has API
API Access
Has API
Integrations
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Integrations
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Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Happ Consulting Services
Founded
2015
Country
United Kingdom
Website
www.happcons.com
Vendor Details
Company Name
TeamEcho
Founded
2015
Country
Austria
Website
www.teamecho.at/en/
Product Features
Employee Engagement
Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys
Product Features
Employee Engagement
Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys