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Description
Hanna CRM is an innovative tool designed to enhance a company's operational efficiency while also making work enjoyable. This system facilitates the management of customer databases, task organization, sales tracking, project oversight, and report generation all within a single platform. By utilizing Hanna CRM, productivity increases and work becomes more engaging, as users can replace multiple software applications with just one solution. The various functional modules of Hanna CRM allow for easy data entry and streamline the process of finding vital information necessary for informed decision-making. With effective time management features and the automation of routine tasks, users can dedicate more time to high-value activities. Assigning responsibilities for data entry and task allocation not only boosts employee accountability but also minimizes communication errors. An essential factor in selecting and deploying any system is the level of support provided. To ensure a seamless implementation process, we offer live support to our customers, making our assistance readily available and responsive. Furthermore, we provide multiple channels for communication, ensuring that help is always just a few clicks away!
Description
Elevate your customer interaction experience with Omnidesk, a seamless service designed for efficient client support and communication across multiple channels. Clients reach out through their preferred methods, while employees enjoy their work, fostering a positive environment. Integrate every communication channel to ensure customers can easily connect with you in the way they find most convenient. Establish rules and templates that streamline routine tasks, allowing for quicker response times. Handle inquiries effectively and leave customers impressed with the high quality of service they receive. Monitor and assess the performance metrics of individual employees and departments within your organization. Omnidesk is already the go-to choice for a variety of industries, including delivery services, travel agencies, software developers, educational initiatives, payment providers, and many more, demonstrating its versatility and effectiveness. With Omnidesk, not only will you optimize customer support, but you'll also cultivate a more engaged workforce.
API Access
Has API
API Access
Has API
Integrations
AppFollow
Asodesk
Carrot quest
Getscreen.me
Pricing Details
$19 per month
Free Trial
Free Version
Pricing Details
15€ per employee per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Future IT
Founded
2014
Country
Lithuania
Website
www.hannacrm.lt/en
Vendor Details
Company Name
Omnidesk
Country
Russia
Website
omnidesk.ru/
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
