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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Organizations, regardless of their scale, utilize Halosight AI and NLP to enhance support performance and interpret help desk data signals. By unlocking vital support indicators, they can simultaneously boost operational efficiency. This approach highlights avenues for innovation, with customers opting for Halosight to achieve favorable support results through previously underutilized service cloud information. The key to innovation lies in maximizing the potential of data that resides within tickets and case histories. Clients of Halosight harness AI and NLP to unearth new possibilities. When agents have access to critical insights, information transforms into actionable solutions. This empowers them to address issues proactively instead of merely responding to problems as they arise. Long lists of case reasons become obsolete thanks to Halosight's automation, which categorizes cases to optimize routing and workflow processes with AI. Additionally, the platform enables the monitoring of emerging support signals that enhance case deflection, knowledge management, and agent productivity. With its integration through the Salesforce App Exchange, Halosight is embedded deeply within Salesforce, ensuring seamless functionality rather than being just another add-on. This comprehensive approach fosters a culture of continuous improvement in customer support.

Description

Helply is the complete AI-native support platform, rebuilt around agents that investigate, resolve, and take action. Formerly Groove, it helps 1,400+ companies handle more customers with the team they already have. Sender.net handles about 4,000 conversations a month and resolves 71% end to end. Covidence resolves 64% of support end to end with zero drop in accuracy. Proposify sees about 220 fewer tickets a month reach its team. One workspace holds the shared inbox, live chat, knowledge base, analytics, customer records and workflows. Support Agent answers customers on every channel. Assist Agent drafts replies and takes the actions a rep approves. Background Agents flag churn risk, feature requests and knowledge gaps. Helply runs its own support on the product. Two people now support roughly 1,400 customers, work that once took a team of six. Every plan includes unlimited users, and AI work is billed in credits. Helply is SOC 2 Type II and GDPR compliant.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
Chargebee No 
Confluence No 
GitHub No 
HubSpot CRM No 
Jira No 
Linear No 
Microsoft Teams No 
Notion No 
Salesforce Agentforce Service Yes 
Slack No 
Stripe No 
WhatsApp No 
Zapier No 
Zendesk Yes 

Integrations

Salesforce Yes 
Chargebee Yes 
Confluence Yes 
GitHub Yes 
HubSpot CRM Yes 
Jira Yes 
Linear Yes 
Microsoft Teams Yes 
Notion Yes 
Salesforce Agentforce Service No 
Slack Yes 
Stripe Yes 
WhatsApp Yes 
Zapier Yes 
Zendesk No 

Pricing Details

$2,500 per month
Free Trial No 
Free Version No 

Pricing Details

$49 per month
Plans from $49 a month. Unlimited users on every plan. AI work is billed in credits by complexity, in monthly blocks from 500 to 32,000 credits. 15% off annual billing. 14-day free trial with 1,000 credits, no card required.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Halosight

Country

United States

Website

www.halosight.com

Vendor Details

Company Name

Helply

Country

United States

Website

helply.com

Product Features

Natural Language Processing

Co-Reference Resolution No 
In-Database Text Analytics No 
Named Entity Recognition No 
Natural Language Generation (NLG) No 
Open Source Integrations No 
Parsing No 
Part-of-Speech Tagging No 
Sentence Segmentation No 
Stemming/Lemmatization No 
Tokenization No 

Product Analytics

Attribution No 
Automatic Data Capture No 
Churn Reporting No 
Customer Feedback Collection No 
Customer Guidance No 
Customer Journey Analytics No 
Data Export No 
Data History Retention No 
Data Labeling No 
Product Engagement Scoring No 
Real-Time Data Analysis No 
Touchpoint Analytics No 
User Segmentation No 

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