Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Organizations, regardless of their scale, utilize Halosight AI and NLP to enhance support performance and interpret help desk data signals. By unlocking vital support indicators, they can simultaneously boost operational efficiency. This approach highlights avenues for innovation, with customers opting for Halosight to achieve favorable support results through previously underutilized service cloud information. The key to innovation lies in maximizing the potential of data that resides within tickets and case histories. Clients of Halosight harness AI and NLP to unearth new possibilities. When agents have access to critical insights, information transforms into actionable solutions. This empowers them to address issues proactively instead of merely responding to problems as they arise. Long lists of case reasons become obsolete thanks to Halosight's automation, which categorizes cases to optimize routing and workflow processes with AI. Additionally, the platform enables the monitoring of emerging support signals that enhance case deflection, knowledge management, and agent productivity. With its integration through the Salesforce App Exchange, Halosight is embedded deeply within Salesforce, ensuring seamless functionality rather than being just another add-on. This comprehensive approach fosters a culture of continuous improvement in customer support.
Description
Helply is the complete AI-native support platform, rebuilt around agents that investigate, resolve, and take action. Formerly Groove, it helps 1,400+ companies handle more customers with the team they already have.
Sender.net handles about 4,000 conversations a month and resolves 71% end to end. Covidence resolves 64% of support end to end with zero drop in accuracy. Proposify sees about 220 fewer tickets a month reach its team.
One workspace holds the shared inbox, live chat, knowledge base, analytics, customer records and workflows. Support Agent answers customers on every channel. Assist Agent drafts replies and takes the actions a rep approves. Background Agents flag churn risk, feature requests and knowledge gaps.
Helply runs its own support on the product. Two people now support roughly 1,400 customers, work that once took a team of six.
Every plan includes unlimited users, and AI work is billed in credits. Helply is SOC 2 Type II and GDPR compliant.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Salesforce
Yes
Chargebee
No
Confluence
No
GitHub
No
HubSpot CRM
No
Jira
No
Linear
No
Microsoft Teams
No
Notion
No
Salesforce Agentforce Service
Yes
Integrations
Salesforce
Yes
Chargebee
Yes
Confluence
Yes
GitHub
Yes
HubSpot CRM
Yes
Jira
Yes
Linear
Yes
Microsoft Teams
Yes
Notion
Yes
Salesforce Agentforce Service
No
Pricing Details
$2,500 per month
Free Trial
No
Free Version
No
Pricing Details
$49 per month
Plans from $49 a month. Unlimited users on every plan. AI work is billed in credits by complexity, in monthly blocks from 500 to 32,000 credits. 15% off annual billing. 14-day free trial with 1,000 credits, no card required.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Halosight
Country
United States
Website
www.halosight.com
Vendor Details
Company Name
Helply
Country
United States
Website
helply.com
Product Features
Natural Language Processing
Co-Reference Resolution
No
In-Database Text Analytics
No
Named Entity Recognition
No
Natural Language Generation (NLG)
No
Open Source Integrations
No
Parsing
No
Part-of-Speech Tagging
No
Sentence Segmentation
No
Stemming/Lemmatization
No
Tokenization
No
Product Analytics
Attribution
No
Automatic Data Capture
No
Churn Reporting
No
Customer Feedback Collection
No
Customer Guidance
No
Customer Journey Analytics
No
Data Export
No
Data History Retention
No
Data Labeling
No
Product Engagement Scoring
No
Real-Time Data Analysis
No
Touchpoint Analytics
No
User Segmentation
No