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Average Ratings 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

No User Reviews. Be the first to provide a review:

Write a Review

Description

Communicating important information to your guests can often be a lengthy process, yet effective and timely communication remains essential during their stay. GuestCompass bridges the gap between you and your guests via an online platform that offers current information and valuable insights. This digital connection turns what is typically an impersonal exchange into a more relatable and engaging conversation. While mobile phone access for entry has existed for some time, now there's no need to clutter your device with yet another app to manage it. Our service enables you to grant guests a digital key within a secure framework, giving you complete oversight of its usage in terms of timing and location. This is particularly useful for accommodations where common inquiries arise repeatedly. Maintain a personal touch throughout their visit by communicating under your own brand name, making it an essential aspect of the online customer experience. It’s quick, straightforward, and reduces paper usage, enhancing efficiency at the front desk while simultaneously creating opportunities for upselling and offering additional services. Ultimately, this innovative approach transforms the guest experience into something far more tailored and engaging.

Description

msg2ai is a comprehensive AI messaging solution tailored for hotels, vacation rentals, and events, featuring AI Ambassador as its interactive assistant for guests and attendees. This software adeptly handles common inquiries and service requests via SMS, WhatsApp, and RCS, providing information on property details, check-in procedures, concierge services, event schedules, and timely updates. Guests can interact in their chosen language, while staff members maintain oversight of conversations and manage requests that necessitate human intervention. The platform also seamlessly integrates with hospitality property-management systems, enabling the automation of guest communications throughout the duration of a stay or event. Teams have the capability to customize messaging workflows specific to their properties or events, efficiently address frequently asked questions, disseminate important updates, and direct requests to the relevant staff. Additionally, msg2ai offers a suite of tools designed to enhance communication operations, including distinct products for message documentation and AI-driven support for events, ensuring a streamlined experience both for guests and staff alike. This innovative approach enhances operational efficiency and significantly improves guest satisfaction.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

No images available

Integrations

Calendly Yes 
Facebook Yes 
Facebook Messenger Yes 
Formitable Yes 
Google Yes 
Guesty No 
Hostaway No 
Hostfully No 
Lobbi Yes 
Mews No 
Protel Cloud PMS No 
Runnr.ai Yes 
Tripadvisor Yes 
WhatsApp Yes 
apaleo No 

Integrations

Calendly No 
Facebook No 
Facebook Messenger No 
Formitable No 
Google No 
Guesty Yes 
Hostaway Yes 
Hostfully Yes 
Lobbi No 
Mews Yes 
Protel Cloud PMS Yes 
Runnr.ai No 
Tripadvisor No 
WhatsApp No 
apaleo Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$9.99/month
SMS Starter costs $9.99/month for 250 messages and includes SMS and WhatsApp support. It also includes AI-powered guest responses, broadcast messaging, chat history, analytics, sentiment analysis, and email support. The Expert plan has custom pricing.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

GuestCompass

Country

Netherlands

Website

www.guestcompass.nl/

Vendor Details

Company Name

Msg2.ai

Founded

2020

Country

United States

Website

www.msg2.ai/

Product Features

Product Features

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