Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Communicating important information to your guests can often be a lengthy process, yet effective and timely communication remains essential during their stay. GuestCompass bridges the gap between you and your guests via an online platform that offers current information and valuable insights. This digital connection turns what is typically an impersonal exchange into a more relatable and engaging conversation. While mobile phone access for entry has existed for some time, now there's no need to clutter your device with yet another app to manage it. Our service enables you to grant guests a digital key within a secure framework, giving you complete oversight of its usage in terms of timing and location. This is particularly useful for accommodations where common inquiries arise repeatedly. Maintain a personal touch throughout their visit by communicating under your own brand name, making it an essential aspect of the online customer experience. It’s quick, straightforward, and reduces paper usage, enhancing efficiency at the front desk while simultaneously creating opportunities for upselling and offering additional services. Ultimately, this innovative approach transforms the guest experience into something far more tailored and engaging.

Description

TripSee Concierge is a smart guest CRM that leverages SMS texting for sharing recommendations, itineraries, and handling everyday requests. By delivering tailored attention to each visitor, it fosters stronger relationships with guests, ultimately enhancing the likelihood of repeat bookings. When hoteliers succeed in crafting a memorable experience for guests during their first stay, it increases the chances that these guests will return, even if competitors present better prices or more appealing locations. Through TripSee Concierge, guests are offered a distinctive experience, complete with personalized suggestions and fully curated day trips tailored to their individual tastes. This system not only maintains standard guest details like name, email, phone number, tags, and notes but also keeps them engaged throughout their stay. By effectively tracking and managing guest interactions, hoteliers can anticipate needs and develop unique profiles for each visitor, creating an atmosphere of exceptional service that encourages loyalty. Consequently, leveraging this technology could significantly transform the guest experience and set a hotel apart from its competitors.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Calendly Yes 
Facebook Yes 
Facebook Messenger Yes 
Formitable Yes 
Google Yes 
Lobbi Yes 
Runnr.ai Yes 
Tripadvisor Yes 
WhatsApp Yes 

Integrations

Calendly No 
Facebook No 
Facebook Messenger No 
Formitable No 
Google No 
Lobbi No 
Runnr.ai No 
Tripadvisor No 
WhatsApp No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

GuestCompass

Country

Netherlands

Website

www.guestcompass.nl/

Vendor Details

Company Name

TripSee

Founded

2010

Country

United States

Website

www.tripsee.travel/concierge/

Product Features

Product Features

Hospitality Property Management

Built-in Accounting No 
CRM Yes 
Catering No 
Employee Management No 
Extended Stay No 
Front Office Management No 
GDS / OTA Integration No 
Group Management No 
Guest Experience (GEM) No 
Housekeeping Management No 
Loyalty Program No 
Maintenance Management No 
Marketing Automation No 
Marketing Management No 
Multi-Property Yes 
Online Booking No 
Point of Sale (POS) No 
Reservations Management No 
Reviews Management No 
Single Property Yes 
Vacation Rental No 

Alternatives

Hinfo Reviews

Hinfo

App IT Byte

Alternatives