Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
This straightforward yet impactful NPS tool is crafted to assess and enhance customer satisfaction effectively. You can dispatch personalized NPS surveys that reflect your brand's essence, enabling you to gather crucial feedback on a daily basis. Engage with your customers through multiple channels including in-app, web, or email. With real-time analytics, you can track trends, pinpoint satisfied clients, and identify those who may be at risk. Leverage live data to monitor NPS results by various factors such as channels and geographical locations. Additionally, you can tag and prioritize product concerns, delegate them to your team, and ensure follow-ups to resolve any issues. By improving the customer journey, you can convert detractors into advocates and express gratitude to your loyal supporters. Furthermore, create automated workflows that encourage satisfied customers to leave reviews on leading review sites or to participate in referral programs, thereby amplifying your brand’s outreach. Ultimately, this solution not only measures customer happiness but actively contributes to fostering lasting relationships with your clientele.
Description
ResponseScribe is a comprehensive service that specializes in crafting tailored responses to customer reviews, ensuring they align with your brand's voice and are delivered within a few hours. You can swiftly connect your review platforms and personalize your profile to initiate the process. Our team will securely link to the review sites you choose and will require essential details from you to guarantee that each response is unique and representative of your brand. After setting up your account, our experts will promptly start writing individualized replies to your customer feedback, ensuring they arrive within hours. You can monitor the delivery of these custom responses and stay engaged through real-time alerts that allow you to edit or approve any replies directly from your mobile device or email. With text and email notifications, you can choose your level of involvement in the response process. Additionally, our service automatically analyzes customer feedback and identifies trends across all reviews, enabling you to devise strategies for enhancing overall customer satisfaction. By utilizing ResponseScribe, you not only improve communication with your customers but also gain valuable insights into their preferences and concerns.
API Access
Has API
No
API Access
Has API
No
Integrations
Facebook
No
Freshdesk
Yes
Google
No
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Intercom
Yes
Ortto
Yes
Salesforce
Yes
Slack
Yes
Yelp
No
Integrations
Facebook
Yes
Freshdesk
No
Google
Yes
HubSpot CRM
No
HubSpot Customer Platform
No
Intercom
No
Ortto
No
Salesforce
No
Slack
No
Yelp
Yes
Pricing Details
$19 per month
Free Trial
Yes
Free Version
No
Pricing Details
$29 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
GrowthScore
Founded
2013
Country
United State
Website
growthscore.io
Vendor Details
Company Name
Shout About Us
Founded
2012
Country
United States
Website
www.responsescribe.com
Product Features
Review Management
Campaign Management
No
Dashboard
No
Negative Feedback Management
No
Response Management
No
Review Monitoring
No
Review Notification
No
Review Request
No
Sentiment Analysis
No
Social Sharing
No
White Label
No
Product Features
Review Management
Campaign Management
No
Dashboard
No
Negative Feedback Management
No
Response Management
No
Review Monitoring
No
Review Notification
No
Review Request
No
Sentiment Analysis
No
Social Sharing
No
White Label
No