Average Ratings 7 Ratings

Total
ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Groweon is a SaaS CRM platform powered by AI, specifically designed to assist small and medium-sized businesses in India with the digital transformation of their sales processes and operational efficiency. It effectively gathers leads from various channels, including websites, phone calls, and social media, ensuring that teams can capitalize on every potential opportunity. The platform streamlines lead distribution through mechanisms like round-robin and priority routing, and it incorporates lead scoring features to allow sales teams to concentrate on prospects with the highest intent. With its built-in alerts and reminders for follow-ups, Groweon significantly enhances response consistency and minimizes the risk of losing leads throughout the sales pipeline. Additionally, the platform facilitates integrated communication via WhatsApp, email, and SMS, allowing for quicker and more manageable conversations, all centralized in one location. This comprehensive approach not only boosts productivity but also fosters a more organized sales environment.

Description

ROGER365.io stands out as a Microsoft-certified CCaaS (Contact Center as a Service) solution that revolutionizes Microsoft Teams into a sophisticated AI-driven omnichannel contact center. This innovative platform merges various communication channels, including voice calls, webchat, WhatsApp, SMS, Facebook, and email, into a cohesive Teams-native interface, eliminating the need for separate systems. Among its key features are: - Unified Omnichannel Hybrid Queues – integrating all channels into a single streamlined queue - Intelligent Routing – options for skills-based, round-robin, and Teams presence-based distribution - Agent Support Tools – providing real-time insights into queues, call management, note-taking, and scheduling callbacks - Supervisor Dashboards – allowing for live monitoring, whisper and barge functionalities - AI and Automation Solutions – utilizing Azure OpenAI, Copilot, sentiment analysis, and customizable workflow triggers - CRM and Power Platform Connectivity – seamlessly integrating Dynamics 365, Power Automate, and custom Power Apps into the agent interface - Comprehensive Reporting – offering both real-time and historical analytics across all communication channels Being cloud-native, the solution can be deployed in less than ten minutes, and it has gained the trust of esteemed brands such as Rijksmuseum, Quooker, and Tony's Chocolonely, showcasing its effectiveness and reliability in enhancing customer interaction. This unique approach not only streamlines operations but also significantly enhances the overall customer experience.

API Access

Has API

API Access

Has API

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Integrations

IndiaMART
Justdial
Microsoft Teams
Shopify
TradeIndia
WhatsApp
WordPress

Integrations

IndiaMART
Justdial
Microsoft Teams
Shopify
TradeIndia
WhatsApp
WordPress

Pricing Details

$11
Free Trial
Free Version

Pricing Details

€25/user/month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Groweon Digital Private Limited

Founded

2021

Country

India

Website

www.groweon.com

Vendor Details

Company Name

ROGER365.io

Founded

2021

Country

The Netherlands

Website

www.roger365.io

Product Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

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