Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Groov is a platform focused on workplace science that gathers both passive and active data from the digital tools already utilized by your team, transforming that information into real-time insights aimed at empowering managers and leaders to intervene before problems arise. By analyzing communication trends, usage statistics, feedback, and behavior signals, Groov applies principles of behavioral science alongside generative AI to generate metrics such as the Groov Index, as well as identifying anomalies, zones of engagement, and potential hidden risks. Furthermore, it provides customized recommendations and prompts directly within managers' workflows, enabling them to enhance team resilience, boost performance, and effectively bridge the gap between insights and actionable steps. In addition, Groov features role-specific visibility for executives, contextual microlearning, personalized support, workshops, and coaching, while seamlessly integrating with various systems to enrich insights—all while ensuring top-tier security, encryption, and compliance standards are upheld. This comprehensive approach not only aids in proactive management but also fosters a culture of continuous improvement and adaptability within teams.
Description
SupportLogic is an AI-powered platform designed to improve enterprise support and customer success operations. Its Cognitive AI Cloud processes unstructured data across support channels—like email, chat, and voice—to surface real-time insights around sentiment, urgency, churn risk, and product feedback. These insights drive a suite of AI agents that help with smart case routing, summarization, escalation prevention, coaching, and account health monitoring. The platform integrates directly with CRMs like Salesforce and Zendesk and tools like Slack and Snowflake—amplifying existing systems without disruption. With enterprise-grade security and compliance, SupportLogic helps global teams cut escalations, streamline operations, and improve customer experience.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Microsoft Teams
Yes
Salesforce
Yes
Slack
Yes
Zendesk
Yes
Figma
Yes
Freshdesk
No
Google Calendar
Yes
Google Cloud Platform
Yes
HubSpot CRM
Yes
Jira
No
Integrations
Microsoft Teams
Yes
Salesforce
Yes
Slack
Yes
Zendesk
Yes
Figma
No
Freshdesk
Yes
Google Calendar
No
Google Cloud Platform
No
HubSpot CRM
No
Jira
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
SupportLogic Core SX and Resolve SX platforms are usage-based pricing, and add-on modules are priced per license.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Groov
Founded
2018
Country
New Zealand
Website
www.groovnow.com
Vendor Details
Company Name
SupportLogic
Founded
2016
Country
United States
Website
www.supportlogic.com
Product Features
Business Process Management
Access Controls / Permissions
No
Alerts / Notifications
No
Business Process Automation
No
Business Rules Management
No
Collaboration
No
Process Change Tracking
No
Process Mapping
No
Process Modeling & Design
No
Visual Workflow Management
No
Product Features
Artificial Intelligence
Chatbot
No
For Healthcare
No
For Sales
No
For eCommerce
No
Image Recognition
No
Machine Learning
Yes
Multi-Language
No
Natural Language Processing
Yes
Predictive Analytics
Yes
Process/Workflow Automation
Yes
Rules-Based Automation
No
Virtual Personal Assistant (VPA)
No
Customer Experience
Action Management
No
Analytics
Yes
Customer Segmentation
No
Dashboard
Yes
Feedback Management
No
Knowledge Management
Yes
Multi-Channel Collection
No
Sentiment Analysis
Yes
Survey Management
No
Text Analysis
Yes
Trend Analysis
Yes
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
Yes
Live Chat
No
Performance Metrics
Yes
Queue Management
Yes
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
Yes