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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Grassfish helps global brands and retailers create connected, intelligent and engaging experiences across their physical stores. Grassfish specialises in In-Store Experience Management (IXM), connecting physical stores with the wider digital customer journey by bringing digital touchpoints, content, data and retail systems together in one scalable environment. At the core of its offering is the Grassfish IXM Platform, designed to orchestrate digital experiences across stores and integrate with systems such as POS, CRM, ERP, PIM and DAM. The platform supports use cases including digital signage, interactive customer experiences, sales enablement, in-store Retail Media and Digital Out-of-Home (DOOH). Alongside its technology, Grassfish provides strategic expertise in experience strategy, concept design, technical consulting, governance and rollout. The company works with global brands, retailers and an ecosystem of partners to design and operate connected in-store experiences at enterprise scale. Founded in 2005, Grassfish has over two decades of experience in digital in-store and supports more than 200,000 digital touchpoints for over 1,500 brands. With teams across Europe, Grassfish works with global brands including BMW, Porsche, Co-op UK and Schindler.

Description

ONE serves as an integrated technological framework that comprehensively learns, interprets, and manages customer dialogues and experiences across various interactions and organizational barriers. By monitoring customer activities through every available channel and point of contact—be it online, through a call center, or in a physical store—ONE creates a holistic omnichannel perspective of customer behavior. Focusing on customer-driven journeys enables the provision of tailored experiences and fosters enduring engagement. ONE seamlessly integrates customer pathways across all channels and touchpoints, utilizing insights into intent to enhance the value derived from each interaction. With sophisticated, real-time visual representations, ONE delivers a complete and instant overview of customer journeys. By attentively observing all customer interactions, its AI-driven analytics yield profound, pertinent, and timely insights, empowering organizations to listen more effectively and comprehend with greater clarity for more informed decision-making. Designed from the outset as a cohesive layer, ONE effortlessly connects various systems and silos, ensuring a streamlined experience for both businesses and their customers. This capability not only enhances operational efficiency but also strengthens the relationship between the brand and its clients.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Microsoft Azure
Microsoft Exchange
OPTICON
Qudini
SAP ERP

Integrations

Microsoft Azure
Microsoft Exchange
OPTICON
Qudini
SAP ERP

Pricing Details

Grassfish offers enterprise software licensing with pricing available upon request. Contact our team for current pricing and licensing details.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Grassfish

Founded

2005

Country

Sweden, Austria, Germany, Norway

Website

www.grassfish.com

Vendor Details

Company Name

Thunderhead

Country

United Kingdom

Website

www.thunderhead.com

Product Features

Digital Signage

Automatic Player Updates
Content Scheduling
Media Library
Multi-Screen Support
Remote Deployment
Remote Display Management
Visual Editor

People Counting

API
Anonymous Counting
Benchmarking
Car Counting
Conversion Tracking
Data Export
Events Statistics
Heatmaps
Mood/Age/Gender Recognition
Motion Detection
Reporting / Analytics
Retail Counting
Staff Exclusion
WiFi Tracking
Zone / Area Monitoring

Product Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

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