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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Keep tabs on your website by employing one or more operators, creating accounts for them as necessary, and managing which websites they are authorized to oversee. These operators have the ability to engage in private chats with one another while simultaneously monitoring several websites to track the origins of chat requests. Each operator can handle multiple websites, and numerous operators can collaborate on the same set of sites. Our live chat software offers the versatility to adapt to your specific customer support requirements. Proactively reach out to website visitors by sending them a chat invitation, which is presented as an engaging floating icon that they can either accept or decline. These invites can be programmed to be sent at predetermined intervals or manually triggered by the operators. You can select between showcasing a standard 'chat now' graphic or a customizable chat invitation box that includes your personalized message. This feature is particularly beneficial for delivering tailored invite requests based on the content the visitor is currently engaging with on your site, enhancing their overall experience. By doing so, you can foster stronger connections with your audience and improve customer satisfaction.

Description

TRACK Chat offers a live chat solution for hotels, resorts, restaurants, and property management businesses, helping chat agents turn website visitors into actual customers. By utilizing skill-based routing, TRACK Chat ensures that the most suitable agents engage with potential guests. The integration with TRACK CRM allows agents to swiftly access guest histories, enhancing the overall service experience. Additionally, the platform provides administrators with straightforward customization options to tailor the chat experience to their needs. This flexibility makes TRACK Chat an invaluable tool for maximizing guest engagement and satisfaction.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$9.95 per month
Free Trial
Free Version

Pricing Details

$1.00/month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

GotLiveChat.com

Founded

2000

Country

United States

Website

www.gotlivechat.com

Vendor Details

Company Name

TRACK Hospitality Software

Founded

2009

Country

United States

Website

www.trackhs.com

Product Features

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Product Features

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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