Average Ratings 5 Ratings

Total
ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Maintain an organized and easily accessible address book with Google Contacts, a complimentary contact management tool that seamlessly integrates with G Suite and Gmail, ensuring your contacts are securely backed up and available across all your devices. Additionally, this solution allows for effortless updates and sharing, making it ideal for both personal and professional use.

Description

NovelVox’s Agent Accelerator equips agents with a comprehensive overview of customer data, enabling them to deliver a highly customized and efficient service experience. This innovative tool significantly lowers Average Handling Time (AHT) and waiting times, enhances First Call Resolution (FCR), and boosts overall customer satisfaction levels. The integrated desktop interface provides agents with a unified platform for managing various applications, ensuring a smooth interaction for customers. By displaying essential caller information—including the caller's name, address, contact information, past interactions, and ticket status—agents can engage with clients personally and avoid the need for customers to reiterate their queries. With all relevant data readily available, agents can resolve issues more swiftly and effectively, while also collaborating with colleagues for prompt support during customer calls. This ultimately leads to a more efficient resolution process and a better overall experience for both agents and customers alike.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Freshdesk
HubSpot CRM
HubSpot Customer Platform
Agendize
Agolix by Assessment Generator
Apptivo
Cisdem ContactsMate
Cloud Agent Suite
Gravity Forms
GreenRope
HubSpot Meetings
Jotform Sign
Lawcus
Nekton.ai
OnePageCRM
Skej
SurveyMethods
eGain Chat
eSputnik
zBuyer

Integrations

Freshdesk
HubSpot CRM
HubSpot Customer Platform
Agendize
Agolix by Assessment Generator
Apptivo
Cisdem ContactsMate
Cloud Agent Suite
Gravity Forms
GreenRope
HubSpot Meetings
Jotform Sign
Lawcus
Nekton.ai
OnePageCRM
Skej
SurveyMethods
eGain Chat
eSputnik
zBuyer

Pricing Details

Free
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Google

Founded

1998

Country

United States

Website

contacts.google.com

Vendor Details

Company Name

NovelVox

Founded

2008

Country

United States

Website

www.novelvox.com/unified-agent-desktops/

Product Features

Contact Management

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Contact Management

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

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