NovelVox Agent Accelerator Integrations

HubSpot is an AI-powered customer platform with all the software, integrations, and resources you need to connect your marketing, sales, and customer service. HubSpot's connected platform enables you to grow your business faster by focusing on what matters most: your customers. HubSpot CRM is more than just a tool. It's the lifeblood of your business. Our CRM is the ultimate solution to empower your team to create deeper customer relationships. It transforms how you interact with your clients. It offers a seamless integrated platform for sales and marketing, as well as customer service. HubSpot CRM gives you unparalleled insight into your customer interactions. It's all organized in a simple, intuitive dashboard that will increase the efficiency of your team. Our platform is designed to grow with your business, providing scalable solutions to adapt to changing business needs. HubSpot CRM also offers a robust, free version that is packed with essential features. This makes it the ideal choice for ambitious businesses. HubSpot CRM is the future of customer management. Every interaction with customers is an opportunity to grow. Get a demo to learn about our premium software, or get started with our full suite of free tool.

Excel recognizes your patterns and organizes your data to save time. Excel allows you to create spreadsheets quickly using templates or your own. You can also use modern formulas for calculations. You can present your data in new charts and graphs with sparklines, formatting, tables and tables. With just one click, you can easily create forecasts that predict trends. You can share your workbook with others, and you always have the most current version. This will help you get more work done. Office 365 allows you to work in Excel files from your mobile device, desktop, or web browser. Excel now allows you to add data directly from a photograph. The Excel app allows you to take a photo of a printed table on your Android/iPhone device and convert it into an editable Excel table. This new image recognition function eliminates the need for you to manually enter hardcopy data.

Dynamics 365, the next generation CRM and ERP application, can accelerate your business growth. Unify your data. Get predictive insights. Achieve amazing results. Make smarter decisions. You can take actions that will drive your business. Build stronger relationships. Increase productivity and performance. A single view of all customers. Find and nurture the right leads. Connected customer experiences. Keep up-to-date with market trends. Deliver positive customer experiences--faster. Optimize your resources and make technicians more efficient. Reduce operational costs. Redefine your traditional global financial management. Automate processes to improve efficiency. Reduce operational costs and financial complexities. Transform from reactive to proactive operations. Automate and simplify manufacturing and supply chain management. Maximize the lifespan of your assets. Unify your digital and physical commerce. Personal engagement is a way to build brand loyalty. Exceed customer expectations.

Microsoft Entra ID, formerly known as Azure Active Directory, is a comprehensive cloud-based identity and access management solution that combines core directory service, application access management and advanced identity protection. Cloud identity and access management solutions connect employees, customers and partners with their apps, devices and data. Protect data and resources with adaptive access policies and strong authentication without compromising the user experience. Provide a quick, easy sign-in across your multicloud environment in order to keep your users productive and reduce time spent managing passwords. Manage all your identities, and access to your applications, in one central location, whether in the cloud, or on-premises. This will improve visibility and control.

Salesforce helps sales teams improve their performance and reach their goals. Salesforce is the most widely used CRM in the world. Salesforce gives teams access to tools that enable them to grow their accounts and find new customers. They also allow them to close deals faster and from any location. Salesforce offers many features, including contact management, opportunity management and lead management, email integrations, reports and dashboards as well as sales forecasting, files sync-and-share, and reports and dashboards. You will spend less time looking at spreadsheets and more time managing your business. No software, no hardware, no hassle. In minutes, our simple setup assistant will streamline sales and answer customer questions. Connect data from sales, service, marketing to create seamless, personalized experiences for buyers. You can see a complete customer view, including their account, activity history, connections, and more. You can also pull in social data to get a deeper understanding of your customers.

1) Customer delight made super easy Manage conversations across multiple channels Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view. 2) Boost your agent productivity Cut down on manual and repetitive tasks using advanced automation rules, and solve customer queries faster without increasing your agent strength. 3) Deliver seamless self-service Help customers help themselves by publishing a branded knowledge base and offering instant resolutions using AI-powered chatbots. 4) Stay on top of your CSAT goals Use customizable analytics and reports to track team performance, identify bottlenecks before they snowball, and keep tabs on your team's CSAT goals. Enable frictionless remote work for your support team 1) An intuitive and easy-to-use platform that does not require a complicated onboarding process 2) Cloud-based solution that empowers agents to work conveniently on their laptops or phones 3) 650+ cutting-edge applications that you can easily integrate with and build robust support workflows

Sage cloud-based CRM tools and systems can increase customer loyalty and drive revenue. CRM stands for Customer Relations Management. CRM is a method of managing and tracking interactions with prospects, leads, and customers throughout every stage of a company’s sales cycle. CRM tools allow you to focus on your customers while ERP allows you to focus on running your company. CRM software allows businesses to improve customer relationships by automating communication and activities across all departments, including sales, marketing, and customer service. Cloud CRM systems offer a level of automation that allows businesses to run smoothly. Cloud CRM systems allow you and your team to maintain these relationships at all stages of the customer relationship process.

Zendesk helps you create exceptional customer experiences. Zendesk, a leading provider of software and solutions to improve customer relationships, empowers businesses to become more reliable, flexible, scalable, and adaptable. Zendesk's products include Support, an integrated customer service solution; Chat, chat, and messaging tool; Talk and call center software; Explore to analyze and report; Inbox, shared team mailbox; Guide, a knowledgebase and self-service solution; and Connect + Outbound to support proactive campaigns.

Zoho CRM offers a simple and clean interface layout with a variety unique features that increase lead conversion rates. The CRM has an intuitive dashboard that allows you to run'macros' that will streamline the way a lead is contacted. This will also allow you to track the progress of a sale. Administrators can monitor missed opportunities, best performing agents, and make business-impacting decision using the sales report function.

Oracle's Complete CRM solutions provide the most comprehensive and powerful capabilities to help organizations increase sales, marketing, loyalty and service effectiveness. They can be combined with Oracle Commerce solutions to deliver a seamless cross-channel experience for customers. Only Oracle CRM On Demand Industry Editions offer customized CRM solutions for specific industries. Oracle CRM On Demand Industry Editions, unlike other hosted CRM solutions, are built upon Oracle’s industry expertise. They provide organizations in the automotive and high tech industries with tangible business benefits from the beginning of deployment. Oracle CRM On Demand Industry editions include pre-built business processes, data and object models, as well as business logic, to meet the specific needs of each industry.

Digitize your workflows and they will love you for it. Your company will be more productive and your employees more engaged. ServiceNow makes work more enjoyable for employees. ServiceNow transforms old, manual ways to work into modern digital workflows so customers and employees get what they need when they need it. It's fast, simple, and easy. ServiceNow provides digital workflows that deliver great experiences and increase productivity for employees and enterprises. ServiceNow simplifies the complexity of work with a single enterprise cloud platform. The Now Platform: An intelligent, intuitive cloud platform that allows you to work smarter. You can choose from our workflows, or create your own apps. Our product portfolio is built on the Now Platform and delivers the IT, Employee, Customer, and Customer Workflows that matter. We also offer enterprise solutions to help you drive every aspect of your digital transformation. Get the amazing experiences you desire and unlock the productivity that you need. Now, native mobile capabilities are available for every day work across the enterprise.

HubSpot's AI powered customer platform puts your customers first, allowing you to grow more effectively. Connect your front-office teams with a complete view on the customer journey. Use AI-powered tools for a seamless experience with customers. Easily adapt to new industry trends and technologies. Traditional CRMs are not enough to drive growth. Most CRMs are not designed to connect with customers, which is crucial in an AI-driven environment where customers can easily explore, evaluate and buy. HubSpot's Customer Platform is so much more. It's powered with Smart CRM, which combines AI and customer data to help you adapt. It also has products for engaging customers throughout the entire journey and an ecosystem that includes integrations, education and community. It's designed to help businesses connect with their customers and grow.

Record every call and turn customer interactions into a treasure trove of highly useful data. You can be sure that all calls are captured and that compliance is easy. Search hundreds of hours of calls quickly to find compliance, settle disputes and reduce risk. Connect your customer's voice to key business goals. All calls, every time. Never miss a call. Don't allow customer interaction data to slip through the cracks. Make sure you have a complete picture of your customers and the operations of your contact center. Keep your fingers crossed for technical issues. Minimize downtime. A safety net is an essential safety net. Monitor call center infrastructure automatically Receive instant alerts about potential problems. Problems can be addressed before you miss a call. Automated organization of call data. Transform mountains of call data into easily categorized information. The powerful metadata tagging capabilities automatically identify call data and organize it.

eGain chat™, allows you to provide real-time chat support to website visitors. Visitors can communicate with agents via text messages, files and web pages. They can also access knowledge base articles and knowledge bases to help them answer their questions, both proactively and reactively. It is rated #1 by analysts and has been helping businesses transform their chat customer support experience for over a decade. The live chat software is an integral component of eGain’s customer engagement software suite. It seamlessly integrates with other social experience, web experience and contact center applications within the suite. eGain Chat is a combination of companion products that offers endless service and sales opportunities.

Finacle, an industry-leading digital bank solution suite from EdgeVerve Systems is a wholly-owned product subsidiary of Infosys. Finacle assists financial institutions, both established and new, to drive true digital transformation. It helps them achieve frictionless customer experiences and a larger ecosystem. It also provides insights-driven interactions, ubiquitous automation, and greater customer engagement. Finacle is used by banks in more than 100 countries to serve over a billion customers and 1.3 billion accounts.

Sugar Connect integrates your most important customer service activities into the email and calendar apps Sales and Services use every single day. You can keep your CRM, email, or calendar tools current without ever having to manually enter data. Sugar Connect allows you to connect your G Suite or Office 365 account with Sugar in order to display relevant data from Sugar while you interact with prospects and customers. It's the easiest way for customers to have truly personal experiences. You can access contextual information about customers directly from your email tool. Switching between apps is no longer a problem. No touch syncs are easy and automatic. You can fine-tune messages and get insights in real-time based on who, what, and when you are emailing. G Suite and Office 365 give you complete visibility into the health of all your accounts, contacts, leads, and opportunities.

SAP solutions go beyond traditional CRM software. They provide core CRM functionality as well as in-memory technology, Big Data insights, and in-memory technology to enable you to drive contextual, personalized customer engagement across all channels and business lines. You can access the social and customer insights you need to make a difference in every deal, from anywhere. Every customer will feel like they are your only customer by providing personalized, contextual customer experiences across all channels. Our solutions for mobile, social and e-commerce offer a personalized digital shopping experience. Your service reps will have the visibility and real-time tools to solve customer problems and win loyalty.

BMC Helix Chatbot is a cognitive enterprise that brings the cognitive enterprise to life through intelligent, omnichannel experiences that allow users to request services and find them via a conversational and personal interface. BMC Helix Chatbot provides intelligent, omnichannel experiences to increase employee engagement and productivity through BMC Helix Digital Workplace and BMC Helix Business Workflows. These intelligent applications are essential for meeting changing user expectations and providing compelling experiences. This approach is more than just convenient. AI-powered experiences make it easier for IT organizations and employees to use digital services. Market trends clearly demonstrate the increasing importance and value of intelligent apps in the enterprise. Businesses often struggle with only one path to service options, often at cost of employee experience.

Businesses and consumers are changing the way they interact with their financial institutions. They also want to be able to access the services they need. This makes it less important for an institution to have a physical presence and more crucial that it can connect with consumers and businesses on their terms. Fiserv assists businesses to find innovative solutions to manage costs, grow revenue, mitigate risk, and reduce risks associated with the payment process while also attracting and growing customers. Financial institutions have to reconsider how digital channels and real time payments can be used to provide the services consumers expect. Fiserv solutions can help you maximize the potential of electronic payments processing, regardless of whether your customers pay people or businesses in person or online.

It is easy to get lost in the shuffle of AI trends and buzzwords. You need a map to help you navigate the world of AI. Your company must know how automation can best benefit your bottom line, employees productivity, and the customer experience. Verint AI Blueprint™ allows you to determine which conversational AI use case will generate immediate ROI and long-term enterprise value. AI Blueprint, which is a team of experts from Verint, generates a roadmap to ensure your automation's continued success and improvement. It also highlights business opportunities based upon your customers' data. AI Blueprint will help you navigate the process of building enterprise-grade chatbots and conversational AI. While it's easy to believe in AI, without proper planning, you run the risk of launching conversational AI initiatives that don't address your customers' needs.