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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Goodcall is an innovative phone assistant powered by AI, specifically crafted to streamline customer interactions for businesses ranging from small startups to large enterprises. Utilizing cutting-edge natural language understanding, it operates around the clock, managing a variety of tasks such as capturing leads, scheduling appointments, and responding to common inquiries. With response times under half a second and customizable conversation pathways, Goodcall promotes effective and engaging dialogues, significantly improving the overall customer experience. The platform offers seamless integration with multiple business tools, including CRM systems and calendars, enabling companies to optimize their workflows without requiring specialized technical skills. Organizations can set up their AI phone assistant in just a few minutes, taking advantage of features such as spam call filtering, tailored greetings, and comprehensive call analytics. With a robust track record of servicing over 4 million calls across the United States and earning the trust of thousands of businesses, Goodcall democratizes access to advanced AI voice technology, making it an invaluable asset in modern customer service. Additionally, its user-friendly interface and efficient setup process make it a popular choice among businesses looking to enhance their customer engagement.

Description

Introducing Replicant, the world's pioneering autonomous contact center that delivers continuous, adaptable capacity for every customer interaction through advanced voice AI technology. Address customer concerns over the phone with seamless, lifelike AI-driven dialogues that effectively comprehend customer intent, leading to swift resolutions. Instantly respond to every incoming call and eliminate waiting times with round-the-clock service accessible at any time and from any location. Adjust your customer service capabilities up or down effortlessly without incurring excessive costs, needing to train additional agents, outsourcing, or preparing for seasonal shifts. Significantly lower your customer service expenses by only paying for the services you utilize, avoiding long-term commitments to capacity. Monitor overall customer satisfaction, analyze average handling times, and identify emerging trends such as competitor mentions, product defects, and upselling possibilities, enabling you to enhance your service like never before. This innovative approach not only streamlines processes but also empowers businesses to make data-driven decisions for continuous improvement.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Amazon Connect No 
Avaya Aura No 
Calendly Yes 
Copilot Yes 
Five9 No 
Gmail Yes 
GoHighLevel Yes 
Google Sheets Yes 
Housecall Pro Yes 
LeadConnect Yes 
Microsoft Dynamics 365 Yes 
Microsoft Teams Yes 
Operata No 
Salesforce No 
ServiceNow No 
ServiceTitan Yes 
Slack Yes 
Twilio Flex No 
Zendesk No 

Integrations

Amazon Connect Yes 
Avaya Aura Yes 
Calendly No 
Copilot No 
Five9 Yes 
Gmail No 
GoHighLevel No 
Google Sheets No 
Housecall Pro No 
LeadConnect No 
Microsoft Dynamics 365 No 
Microsoft Teams No 
Operata Yes 
Salesforce Yes 
ServiceNow Yes 
ServiceTitan No 
Slack No 
Twilio Flex Yes 
Zendesk Yes 

Pricing Details

$59 per month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Goodcall

Founded

2021

Country

United States

Website

www.goodcall.com

Vendor Details

Company Name

Replicant

Founded

2017

Country

United States

Website

www.replicant.com

Product Features

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Alternatives

Alternatives