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Description

Goodcall is an innovative phone assistant powered by AI, specifically crafted to streamline customer interactions for businesses ranging from small startups to large enterprises. Utilizing cutting-edge natural language understanding, it operates around the clock, managing a variety of tasks such as capturing leads, scheduling appointments, and responding to common inquiries. With response times under half a second and customizable conversation pathways, Goodcall promotes effective and engaging dialogues, significantly improving the overall customer experience. The platform offers seamless integration with multiple business tools, including CRM systems and calendars, enabling companies to optimize their workflows without requiring specialized technical skills. Organizations can set up their AI phone assistant in just a few minutes, taking advantage of features such as spam call filtering, tailored greetings, and comprehensive call analytics. With a robust track record of servicing over 4 million calls across the United States and earning the trust of thousands of businesses, Goodcall democratizes access to advanced AI voice technology, making it an invaluable asset in modern customer service. Additionally, its user-friendly interface and efficient setup process make it a popular choice among businesses looking to enhance their customer engagement.

Description

Moneypenny is a leading provider of outsourced phone answering and customer service solutions. Offering round-the-clock call management, live chat, and omnichannel support, Moneypenny serves businesses of all sizes with customized plans. The service includes the innovative AI Receptionist, which uses generative AI to handle customer calls with a warm, conversational tone, understanding verbal cues and intents. Calls can be transferred to real human receptionists for more complex queries, ensuring a seamless experience. Whether you need call transfers, message taking, CRM integration, or bilingual receptionists, Moneypenny ensures seamless customer communication, empowering businesses to focus on growth and customer satisfaction without missing a call.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Zapier
Axis LMS
Calendly
Copilot
Gmail
GoHighLevel
Google Calendar
Google Sheets
Google Voice
Housecall Pro
HubSpot CRM
LeadConnect
Microsoft Dynamics 365
Microsoft Teams
ServiceTitan
Slack

Integrations

Zapier
Axis LMS
Calendly
Copilot
Gmail
GoHighLevel
Google Calendar
Google Sheets
Google Voice
Housecall Pro
HubSpot CRM
LeadConnect
Microsoft Dynamics 365
Microsoft Teams
ServiceTitan
Slack

Pricing Details

$59 per month
Free Trial
Free Version

Pricing Details

$56 per month (20% off deal)
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Goodcall

Founded

2021

Country

United States

Website

www.goodcall.com

Vendor Details

Company Name

Moneypenny

Founded

2000

Country

United Kingdom

Website

www.moneypenny.com/us/

Product Features

Answering Services

The top receptionists in the United States adhere to your personalized script, guaranteeing that you won't overlook any calls while allowing you to focus on your core responsibilities.

Call Center

Our skilled receptionists handle your calls with the same professionalism as if they were part of your own team, delivering exceptional service to your customers around the clock.

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Forwarding

Conduct your business from any location as our receptionists effortlessly direct crucial calls to you and your team whenever necessary.

Legal Answering

Our skilled and knowledgeable legal receptionists understand the nuances of representing your law firm effectively. They are dedicated to assisting you in reaching your business objectives by effectively managing inquiries and guaranteeing that your firm is consistently accessible to clients.

Live Chat

Our expert Live Chat representatives, supported by advanced technology, are dedicated to engaging with your web visitors and turning those interactions into loyal customers.

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Managed Live Chat

Our expertly trained Live Chat representatives, along with advanced technology, engage with your website visitors and turn their inquiries into loyal customers.

Virtual Receptionist

Experience the exceptional service of America's top virtual receptionists, who work around the clock as a flawless extension of your team. They are dedicated to handling inquiries and ensuring your customers leave with a smile.

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