Average Ratings 2 Ratings
Average Ratings 0 Ratings
Description
Introducing GoSearch, the cutting-edge enterprise search platform created by the developers of GoLinks.
GoSearch seamlessly integrates with over 100 personal and company applications, offering a unified interface powered by generative AI. This innovative platform extracts insights from various sources, delivering a consolidated and insightful search experience.
Whether your query is about resetting passwords or navigating the Q4 roadmap, GoSearch operates akin to Google, surfacing relevant resources such as internal documents, individuals, tasks, and chat conversations.
Harnessing the power of generative AI, GoSearch provides comprehensive answers by summarizing relevant context and information from both personal and company resources. Uncover additional knowledge by identifying the right people and places within your organization.
GoSearch features a built-in conversational assistant, GoAI, transforming your search into an interactive chat that supports follow-ups. It retrieves outputs from your organization's connected apps and taps into external knowledge from ChatGPT.
Elevate your communication efficiency and redefine knowledge management with GoSearch.
Description
Enhance the productivity of agents and facilitate seamless self-service options by collecting and disseminating pertinent, current information. By utilizing the SAP Knowledge Central solution from NICE, organizations can optimize support operations and boost customer loyalty through consistent delivery of the latest product and service updates across various platforms. Self-service capabilities can be conveniently accessed via portals, search engines, community forums, and additional channels. Customer service representatives benefit from contextual knowledge support, which aids in delivering efficient service. The solution also features integrated reporting tools that help pinpoint significant customer behaviors and search patterns. With seamless integration into SAP Service Cloud, businesses can achieve rapid resolutions to customer inquiries. By ensuring that clients receive the appropriate information at the right time and place, overall customer satisfaction can be significantly enhanced. Furthermore, creating content that is optimized for search engines will enable the quickest access to vital information. By effectively decreasing contact volumes, customer service efficiency can be markedly improved, ultimately allowing for quicker resolution of customer issues through smart, contextual knowledge management. This approach not only addresses immediate concerns but also fosters long-term customer relationships.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Asana
Yes
Confluence
Yes
Figma
Yes
GitHub
Yes
Gmail
Yes
Google Drive
Yes
Jira Service Management
Yes
Microsoft Outlook
Yes
Microsoft Teams
Yes
MindTouch
No
Integrations
Asana
No
Confluence
No
Figma
No
GitHub
No
Gmail
No
Google Drive
No
Jira Service Management
No
Microsoft Outlook
No
Microsoft Teams
No
MindTouch
Yes
Pricing Details
$20 per month/per user
Free and enterprise plans available
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
GoSearch
Founded
2022
Country
United States
Website
www.gosearch.ai
Vendor Details
Company Name
SAP
Founded
1972
Country
Germany
Website
www.sap.com/products/knowledge-management.html
Product Features
Enterprise Search
AI / Machine Learning
Yes
Faceted Search / Filtering
Yes
Full Text Search
Yes
Fuzzy Search
Yes
Indexing
Yes
Text Analytics
No
eDiscovery
No
Knowledge Management
Artificial Intelligence (AI)
Yes
Cataloging / Categorization
Yes
Collaboration
Yes
Content Management
No
Decision Tree
No
Discussion Boards
No
Full Text Search
Yes
Knowledge Base Management
No
Self Service Portal
No
Product Features
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
No
Content Management
No
Decision Tree
No
Discussion Boards
No
Full Text Search
No
Knowledge Base Management
No
Self Service Portal
No