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Description
While there's certainly room for improvement, our industry is one that is in a state of constant flux with shifting benchmarks. As a customer communication platform, we consider it our responsibility to stay ahead of these changes, allowing you to concentrate on your core tasks. Each year, new avenues for customer service appear, and staying current requires ongoing software updates, team training, and process adjustments. It's essential to have a platform that can seamlessly integrate with these evolving channels and systems. Picture a solution where every new channel fits effortlessly alongside the existing ones. Customers now anticipate interactions that are quicker, more insightful, and better informed than ever before. This trend is unlikely to reverse; the expectations will continue to escalate as retailers rise to the challenge. To ensure maximum efficiency, it’s vital to incorporate time-saving features, integrations, and automation into your operations. Ultimately, your success hinges on your ability to adapt and innovate in this ever-evolving landscape.
Description
All-in-One Communication Platform For Hotels
Our cutting-edge AI-powered Chat Booking Assistant will increase your customer satisfaction and direct bookings. It is a one-stop platform that can handle all your communication channels.
API Access
Has API
API Access
Has API
Integrations
Bowo
Cendyn CRM
Oaky
RoomRaccoon
Pricing Details
$150 per user per month
Free Trial
Free Version
Pricing Details
€ 149.90 /month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Gnatta
Founded
2014
Country
United Kingdom
Website
www.gnatta.com
Vendor Details
Company Name
HiJiffy
Founded
2017
Country
Portugal
Website
hijiffy.com
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Email Management
Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking