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Average Ratings 0 Ratings
Description
Organizations can gain insight into the activities of their agents and the methodologies implemented to perform those tasks. Globitel’s Workforce Management software provides an intelligent array of tools designed to enhance productivity within call center operations and monitor adherence in real-time. This is accomplished by effectively optimizing workforce resources through precise forecasting, which leads to the creation of a more streamlined schedule. By balancing the availability of skilled agents with the predicted traffic during different times of the day, this optimization ensures that service levels are met while minimizing any underutilization, thereby boosting efficiency and preserving agent satisfaction. Furthermore, Globitel's Workforce Management software includes advanced modules for smarter workforce management, encompassing key functions such as scheduling, forecasting, real-time monitoring, and oversight of operational metrics like call volumes, handling times, and agent shifts. Additionally, the software's flexibility allows for rapid adjustments to be made in response to fluctuating demand, ensuring that call centers can adapt effectively to any situation.
Description
eClerx Workforce Manager serves as a comprehensive solution for workforce and operations management, enabling organizations to centralize and automate the complete tracking of work orders, equipment, invoicing, payroll, warehouse administration, and performance metrics. This integration allows teams to enhance visibility, boost efficiency, and strengthen accountability in both field and back-office operations. The system facilitates work order tracking and equipment management, ensuring that assets and tasks are observed throughout their entire lifecycle. Additionally, it directly connects operational activities to invoicing and payroll processes, minimizing manual handoffs and the potential for errors. With its performance dashboards and key performance indicators, it offers real-time insights into productivity and operational results. By consolidating these essential operational processes into a single platform, the Workforce Manager mitigates fragmentation, improves compliance, and empowers managers to make informed, data-driven choices regarding workforce planning, resource allocation, and cost management. Ultimately, this streamlined approach fosters a more cohesive operational environment that can adapt swiftly to changing business needs.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Globitel
Founded
1996
Country
Jordan
Website
www.globitel.com/workforce-management/
Vendor Details
Company Name
eClerx
Country
United States
Website
ecrtsun.eclerx.com
Product Features
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Product Features
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce