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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Organizations can gain insight into the activities of their agents and the methodologies implemented to perform those tasks. Globitel’s Workforce Management software provides an intelligent array of tools designed to enhance productivity within call center operations and monitor adherence in real-time. This is accomplished by effectively optimizing workforce resources through precise forecasting, which leads to the creation of a more streamlined schedule. By balancing the availability of skilled agents with the predicted traffic during different times of the day, this optimization ensures that service levels are met while minimizing any underutilization, thereby boosting efficiency and preserving agent satisfaction. Furthermore, Globitel's Workforce Management software includes advanced modules for smarter workforce management, encompassing key functions such as scheduling, forecasting, real-time monitoring, and oversight of operational metrics like call volumes, handling times, and agent shifts. Additionally, the software's flexibility allows for rapid adjustments to be made in response to fluctuating demand, ensuring that call centers can adapt effectively to any situation.

Description

ShopWorks is a cloud-based enterprise-level workforce management solution that can be configured to suit the needs of all sectors, including retail, leisure, hospitality, service, manufacturing, and healthcare. It can help you improve attendance, retention, compliance, budgeting and absence Management as well as morale. Our solutions can help optimize your staffing to meet customer demand. ShopWorks can integrate with HR and Payroll software. It can also be integrated to our fastPAYE pay advance app and our SolvedBy.Ai range Ai workforce management products, including: Retention.ai Forecasting.ai Demand.ai Scheduling.ai

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

SolvedBy.Ai

Integrations

SolvedBy.Ai

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

£1,500 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Globitel

Founded

1996

Country

Jordan

Website

www.globitel.com/workforce-management/

Vendor Details

Company Name

SWT Software

Founded

2014

Website

www.theshopworks.com

Product Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Product Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Alternatives

Globitel E-911 Reviews

Globitel E-911

Globitel

Alternatives