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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Organizations can gain insight into the activities of their agents and the methodologies implemented to perform those tasks. Globitel’s Workforce Management software provides an intelligent array of tools designed to enhance productivity within call center operations and monitor adherence in real-time. This is accomplished by effectively optimizing workforce resources through precise forecasting, which leads to the creation of a more streamlined schedule. By balancing the availability of skilled agents with the predicted traffic during different times of the day, this optimization ensures that service levels are met while minimizing any underutilization, thereby boosting efficiency and preserving agent satisfaction. Furthermore, Globitel's Workforce Management software includes advanced modules for smarter workforce management, encompassing key functions such as scheduling, forecasting, real-time monitoring, and oversight of operational metrics like call volumes, handling times, and agent shifts. Additionally, the software's flexibility allows for rapid adjustments to be made in response to fluctuating demand, ensuring that call centers can adapt effectively to any situation.

Description

Streamlining workforce management has never been simpler. Ditch your spreadsheets and eliminate the need for whiteboards. We firmly believe that contractors around the globe should have the flexibility to manage their teams from any location, at any hour. Established by a fourth-generation electrical contractor, LaborChart was designed to make workforce management straightforward and efficient. We took the most common tools for resource management—like spreadsheets, whiteboards, and databases—and created an intuitive, all-in-one platform. Our mission is to assist you in scheduling, forecasting, communicating, and collaborating with your greatest asset: your workforce. If you're seeking a more effective method to oversee your team, you've arrived at the ideal destination. Our dedicated team is ready to provide a demonstration, respond to your inquiries, and reveal why leading companies in the sector trust LaborChart to enhance their workforce productivity. Discover how LaborChart can transform your approach to workforce management today and empower your business with the tools it needs to thrive.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Airtable
BambooHR
CMiC
ExakTime
FOUNDATION
Microsoft Dynamics 365
Microsoft Dynamics GP
Procore
Remote Payroll
Salesforce
Viewpoint Estimating
Viewpoint Spectrum
Viewpoint Vista

Integrations

Airtable
BambooHR
CMiC
ExakTime
FOUNDATION
Microsoft Dynamics 365
Microsoft Dynamics GP
Procore
Remote Payroll
Salesforce
Viewpoint Estimating
Viewpoint Spectrum
Viewpoint Vista

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Globitel

Founded

1996

Country

Jordan

Website

www.globitel.com/workforce-management/

Vendor Details

Company Name

LaborChart

Founded

2014

Country

United States

Website

www.laborchart.com

Product Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Product Features

Construction Management

Accounting Integration
Budget Tracking/Job Costing
CRM
Change Orders
Commercial
Contract Management
Contractors
Equipment Tracking
Estimating
Incident Reporting
Mobile Access
Offline Access
RFI & Submittals
Residential
Subcontractor Management
Timesheets

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

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