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Description
The Glassbox digital analytics platform provides cutting-edge digital capabilities that allow you to create better user experiences to drive your business growth. It's more important than ever for businesses to ensure that their mobile apps and websites work well and provide great user experiences. They must also use the data generated by their business to analyze every user session and personalize customer journeys to drive engagement. Engineers need performance analytics in order to measure reliability. Product managers need to know how to increase engagement and conversion rates. Customer service representatives want to know the root cause of an issue so that they can resolve users' problems.
Description
In order to get a complete view of customer/account-level journeys, understand attribution, and uncover cross-functional business insights, event data is often duplicated and exported from product analytics solutions to the data warehouse. This creates inconsistent data between two platforms: siloed product analytics solutions and SQL/BI tools running on the data warehouse. Adding to the challenge, BI tools are not even designed to explore and derive insights from event data.
NetSpring offers a single self-service tool for product analytics with BI-style ad hoc visual exploration, working directly off the data warehouse as the single source of truth.
Key Benefits:
- GTM Teams: Self-serve answers to the next business question without worrying about data availability
- Data & Analytics Teams: Support GTM teams with governed, self-service tooling
- C-Suite: Leverage the data warehouse (source of truth) for consistent results and to avoid data duplication, reverse ETL, and security issues
Key Capabilities:
- Self-Service: Rich library of behavioral analytics templates
- Analytical Power of BI: Self-guided ad hoc visual exploration
- Warehouse-Native: Rich business context with no data duplication
API Access
Has API
No
API Access
Has API
No
Integrations
Amazon Redshift
No
Databricks
No
Google Cloud BigQuery
No
New Relic
Yes
Snowflake
No
Integrations
Amazon Redshift
Yes
Databricks
Yes
Google Cloud BigQuery
Yes
New Relic
No
Snowflake
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$49/mo per seat
All plans include unlimited MTUs, unlimited Events and Data
- Growth (Starting at $49/mo per seat)
- Enterprise (Contact us)
- Growth (Starting at $49/mo per seat)
- Enterprise (Contact us)
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Glassbox
Founded
2010
Country
Israel
Website
www.glassbox.com/solutions/
Vendor Details
Company Name
NetSpring
Founded
2019
Country
United States
Website
www.netspring.io
Product Features
Customer Journey Mapping Tools
Action Management
No
Attribution Modeling
No
Behavioral Analytics
No
Collaboration
No
Customer Profiles
No
Data Import / Export
No
Predictive Analytics
No
Surveys & Feedback
No
Templates
No
Digital Experience Platforms (DXP)
Alerts / Notifications
No
Auto-Tagging
No
Blogs
No
Calendar
No
Content Modeling
No
Digital Asset Management
No
File Sharing
No
Form Builder
No
Forums / Message Boards
No
Headless CMS
No
Knowledge Base
No
Performance Monitoring
No
Personalization / Segmentation
No
Reporting / Analytics
No
Surveys / Polls
No
Templates
No
User Management / Permissions
No
Version Control
No
Wiki
No
Workflow Management
No
Product Analytics
Attribution
No
Automatic Data Capture
No
Churn Reporting
No
Customer Feedback Collection
No
Customer Guidance
No
Customer Journey Analytics
No
Data Export
No
Data History Retention
No
Data Labeling
No
Product Engagement Scoring
No
Real-Time Data Analysis
No
Touchpoint Analytics
No
User Segmentation
No
Product Features
Mobile App Analytics
A/B Testing
No
Channel Attribution
Yes
Cohort Analysis
Yes
Funnel Analysis
Yes
In-App Events Tracking
No
Push Notifications
Yes
Retention Tracking
No
Revenue Tracking
No
Uninstall Tracking
No
Product Analytics
Attribution
Yes
Automatic Data Capture
No
Churn Reporting
Yes
Customer Feedback Collection
No
Customer Guidance
No
Customer Journey Analytics
Yes
Data Export
No
Data History Retention
Yes
Data Labeling
No
Product Engagement Scoring
Yes
Real-Time Data Analysis
Yes
Touchpoint Analytics
Yes
User Segmentation
Yes
Web Analytics
Campaign Management
No
Conversion Tracking
No
Form Analytics
Yes
Goal Tracking
No
Keyword Tracking
No
Multiple Site Management
No
Pageview Tracking
No
Referral Source Tracking
No
Site Search Tracking
No
Time on Site Tracking
No
User Interaction Tracking
No
