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Description
Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets —at the center of every conversation. Trusted by the world’s most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences. Gladly is the only CX platform designed to drive both radically personal experiences and real efficiency—without compromise. See a demo in action.
Description
Yuma AI is an intelligent customer service automation platform designed for e-commerce businesses, leveraging generative AI to handle inquiries and streamline support operations. It automates tasks like order updates, subscription changes, and returns processing, reducing manual effort while improving efficiency. Seamlessly integrating with platforms such as Shopify, Gorgias, and Zendesk, Yuma AI provides instant access to customer data for personalized, high-quality interactions. Its capabilities also include social media moderation, multilingual support, and feedback management, ensuring consistent engagement across all customer touchpoints. By enhancing response speed and reducing operational costs, Yuma AI helps businesses scale their support services effectively.
API Access
Has API
API Access
Has API
Integrations
Shopify
5X
Alhena
BigCommerce
Boostopia
Calabrio Quality Management
Canopy
Echo AI
Ema
Endear
Integrations
Shopify
5X
Alhena
BigCommerce
Boostopia
Calabrio Quality Management
Canopy
Echo AI
Ema
Endear
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$350 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Gladly
Founded
2014
Country
United States
Website
www.gladly.ai/get-started/
Vendor Details
Company Name
Yuma AI
Founded
2022
Country
United States
Website
yuma.ai/
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
