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Description
Interact with your visitors in a captivating manner, similar to how a film captivates its viewers. Implement a chatbot and a Messenger web widget on your hotel’s website to engage with potential guests. Understand who visits your website and provide an avenue for them to communicate directly with you during their visit, ensuring that this conversation continues even after they navigate away from the page. Transform every inquiry into a reservation, saving your staff valuable time while boosting Direct Bookings. Gain insights about your guests as soon as they secure a room, regardless of the booking platform they use. Assess their preferences and interests to develop a rapport prior to their stay, such as sending a wine tour offer to a connoisseur or offering complimentary gallery tickets to an art enthusiast. Engage with your guests in real-time, utilizing social messaging platforms like Facebook Messenger and WhatsApp, as well as SMS, to address their inquiries, resolve issues, and deliver uniquely tailored experiences. Notably, 13% of chat interactions result in a Direct Booking, highlighting the effectiveness of personalized communication. Moreover, establishing this connection can lead to repeat visits and long-term loyalty from your guests.
Description
Your visitors can now enjoy premium service at their fingertips wherever they go. This innovative guest experience platform redefines hospitality for modern travelers, featuring unlimited 4G data and hotspot connectivity, unrestricted local and international calls, direct lines to hotel departments and local emergency services, and expedited assistance through Portier Chat. It supports multiple languages and includes a hotel content management system along with a customizable Portier City Guide. The platform facilitates real-time updates of hotel information, reminders about events and amenities, promotional messaging, and guidance during challenging situations. Additionally, it allows for the grouping of guests for corporate functions and anticipates their needs by utilizing data analytics, while seamlessly integrating with third-party vendors. Portier stands out as an exceptional solution for delivering personalized services and experiences, focusing on the essence of traditional hospitality to enhance guests' stays. By prioritizing the guest experience, hotels can foster deeper connections and ensure memorable visits for everyone.
API Access
Has API
API Access
Has API
Integrations
Google Business Messages
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Genuyn
Founded
2017
Country
United Kingdom
Website
genuyn.com
Vendor Details
Company Name
Portier
Founded
2016
Country
China
Website
www.goportier.com
