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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Genius Training Management Software offers a comprehensive solution for overseeing all aspects of your training, customer interactions, learner information, order processing, and financial data, all within a unified cloud platform that seamlessly adapts to the growth of your business. This software is designed to function across various currencies and time zones, making it an excellent option for both small enterprises and large corporations. Serving as the foundational element of the Genius suite, this software integrates and controls three additional platforms. It serves as the central repository for all your business and customer information, enabling you to efficiently plan and manage training events, bookings, customer relations, learner details, qualifications, trainers, expenses, and finances, among other functions. With Genius Training Management Software, the process of planning and coordinating training events is streamlined and straightforward. Utilizing templates accelerates the setup and development stages while ensuring the precision of your data entries. Moreover, the single data entry feature minimizes the need for repetitive inputs of course, venue, and resource information, helping maintain the integrity and clarity of your data. Additionally, this software not only enhances organizational efficiency but also allows for greater focus on delivering quality training experiences.

Description

InGenius Connector Enterprise seamlessly integrates existing telephone systems into top CRMs using an enterprise-proven solution. Upland InGenius adapts to specific contact center requirements by using innovative computer telephony Integration (CTI). InGenius is backed by 20 years of experience in enterprise telephony and superior customer service. It helps contact centers improve productivity and the customer experience. InGenius Connector Enterprise provides contact centers with features such as screen pop, click to-dial, automated call logging, and call reports. Agents can use the solution to efficiently serve customers, and they can see a complete view of interactions for intelligent decision making. Supported CRMs: Microsoft Dynamics 365, Salesforce, ServiceNow Supported Phone Systems: Asterisk, Avaya, Cisco, Genesys, Mitel

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Salesforce
Salesforce Agentforce Service

Integrations

Salesforce
Salesforce Agentforce Service

Pricing Details

$120 per user per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Genius Software

Founded

2017

Country

United Kingdom

Website

www.geniussoftware.co.uk

Vendor Details

Company Name

Upland Software

Founded

2010

Country

United States

Website

uplandsoftware.com/ingenius/

Product Features

Training

Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Built-in LMS
Certification Management
Corporate / Business
Learner Portal
Mobile Learning
Simulation
Synchronous Learning
Training Companies
eCommerce

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Alternatives

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