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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Genius was meticulously developed to cater to the specific requirements of online education, accommodating rolling enrollments and compatibility with various Learning Management Systems (LMS). The platform empowers users to generate customized reports, dashboards, email templates, and fields, offering an unparalleled level of adaptability and personalization. With a focus on user-friendliness and intuitiveness, Genius minimizes the need for extensive training while ensuring straightforward access to essential data and features. The robust capabilities of Genius Class are particularly tailored for K12 institutions, including schools, districts, and state education systems. Educational establishments engaged in virtual and blended learning globally rely on Genius to ensure smooth and efficient school operations. Genius Enterprise streamlines the registration process and the management of all training and continuing education tools. By effortlessly connecting with various learning delivery platforms, Genius Enterprise consolidates all educational data into one accessible and easy-to-navigate interface, enhancing the overall user experience. Consequently, educational organizations can focus more on teaching and learning rather than administrative complexities.

Description

InGenius Connector Enterprise seamlessly integrates existing telephone systems into top CRMs using an enterprise-proven solution. Upland InGenius adapts to specific contact center requirements by using innovative computer telephony Integration (CTI). InGenius is backed by 20 years of experience in enterprise telephony and superior customer service. It helps contact centers improve productivity and the customer experience. InGenius Connector Enterprise provides contact centers with features such as screen pop, click to-dial, automated call logging, and call reports. Agents can use the solution to efficiently serve customers, and they can see a complete view of interactions for intelligent decision making. Supported CRMs: Microsoft Dynamics 365, Salesforce, ServiceNow Supported Phone Systems: Asterisk, Avaya, Cisco, Genesys, Mitel

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Salesforce
Salesforce Agentforce Service

Integrations

Salesforce
Salesforce Agentforce Service

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Genius SIS

Founded

2009

Country

United States

Website

www.geniussis.com

Vendor Details

Company Name

Upland Software

Founded

2010

Country

United States

Website

uplandsoftware.com/ingenius/

Product Features

Classroom Management

Attendance Management
Block Websites/Applications
Built in LMS
Collaboration Tools
For Classroom
For Labs
Internet Usage Monitoring
Real-time Chat
Remote Access/Control
Report Cards
Support Audio/Images/Video
Tests/Assessments
Transcripts
View Student Monitors

Learning Management Systems (LMS)

Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Corporate / Business
Customizable
Gamification
Learner Portal
Mobile Learning
Open Source
SCORM Compliance
Synchronous Learning
Video Conferencing
eCommerce
eLearning Companies

School Management

Bookstore Management
Cafeteria Management
Curriculum Management
Facility Management
Financial Management
Higher Education
Housing Management
Independent / Private
K-12
Library Management
Online Calendar
Online Payments
Parent / Student Portal
Preschool
Reporting/Analytics
School District
Special Education
Vocational / Trade Schools

Virtual Classroom

Annotation Tools
Attendee Analytics
Audio/Video Conferencing
Customizable Branding
Electronic Hand Raising
File Sharing
Interactive/Collaboration Tools
Learning Management System
Live Chat
Live Streaming
Mobile Access
Multiple Camera Feeds
Notifications
Online Whiteboard
Schedule Management
Screen Sharing
Session Recording
Surveys / Polls
Web Browser-based
eCommerce Integration

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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