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Average Ratings 3 Ratings

Total
ease
features
design
support

Average Ratings 112 Ratings

Description

Genesys Cloud CX is a versatile, cloud-based solution for contact centers that aims to provide outstanding customer experiences through multiple communication channels. With a focus on scalability and adaptability, it merges voice, chat, email, social media, and messaging into a single, streamlined interface. The platform utilizes sophisticated AI and analytics technologies to offer immediate insights, automate routine processes, and tailor interactions, thereby enhancing customer engagement efficiency. Additionally, its strong workforce management features enable businesses to fine-tune staffing and performance while upholding high service quality. Ideal for organizations of various sizes, Genesys Cloud CX facilitates smooth implementation and flexibility, proving to be an excellent choice for those seeking to improve their customer service capabilities. Furthermore, it ensures that businesses can respond to evolving customer needs and technological advancements seamlessly.

Description

Ultatel is a recognized industry leader in business communications. With the power of cloud VoIP technology, we help businesses to be more productive and connect with their customers wherever they are. Our plans come fully customizable and scalable with unlimited Calling, SMS, Fax, Chat, Video & 40+ Advanced Features. The best part is, there are no hidden fees or charges! Thanks to our Transparent Pricing model, what you see is what you pay (unlike some other vendors). A Gartner Category Leader and G2 High Performer, Ultatel aims to provide a unified communications platform that adapts to your companies' needs. Powered by our FlexScale technology, you can scale up or down seamlessly and instantly with no downtime or penalty. Furthermore, our Award-Winning Customer Support department is there for you 24/7/365. With a 94% first-contact resolution, you'll have the peace of mind of being connected beyond limits. Contact us today and schedule your discovery call or demo.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Zendesk
Agara
Armour365
Augment CXM
Blotout
CXInfinity
Cognigy.AI
CognitiveScale Cortex AI
Cresta
Dialogflow
Gnani Bot Builder Platform
Gong
Google Cloud Agent Assist
Kasisto KAI
Klearcom
OnGuard
V-Person
Verint Workforce Engagement
Zoom Phone
eMite

Integrations

Zendesk
Agara
Armour365
Augment CXM
Blotout
CXInfinity
Cognigy.AI
CognitiveScale Cortex AI
Cresta
Dialogflow
Gnani Bot Builder Platform
Gong
Google Cloud Agent Assist
Kasisto KAI
Klearcom
OnGuard
V-Person
Verint Workforce Engagement
Zoom Phone
eMite

Pricing Details

$75 per user per month
Free Trial
Free Version

Pricing Details

$14.95 per user per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Genesys

Founded

1990

Country

United States

Website

www.genesys.com

Vendor Details

Company Name

ULTATEL

Country

United States

Website

www.ultatel.com

Product Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Product Features

Business Phone Systems

Discover the potential of effortless communication with ULTATEL, the celebrated business phone solution that elevates your organization to new heights. Our fully adaptable and scalable unified communications platform allows for seamless integration of voice, SMS, chat, video, and over 40 advanced features, driving exceptional productivity. Enjoy complete transparency with ULTATEL's straightforward pricing structure, which eliminates any hidden fees and sets a new benchmark in the industry. As a recognized Category Leader by Gartner and a G2 High Performer, ULTATEL equips your team with state-of-the-art technology, ensuring they can connect with customers anytime, anywhere. Need support? Our award-winning Customer Support team boasts an impressive 94% first-contact resolution rate, with dedicated professionals available around the clock, 365 days a year, to assist you. With ULTATEL, your business remains agile, responsive, and perpetually connected, allowing you to break through all limitations.

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Ultatel is a leader in business communication solutions, providing organizations with state-of-the-art cloud VoIP technology designed to enhance productivity and maintain seamless connections with customers anytime, anywhere. Our services are fully adaptable, offering unlimited HD Voice, SMS, Fax, Chat, Video, along with more than 40 advanced features and integrations to meet your changing needs. With our transparent pricing model, you can trust that there are no hidden fees—what you see is what you pay! As a recognized Gartner Category Leader and G2 High Performer, Ultatel delivers a unified communications platform that grows alongside your business. Thanks to our innovative FlexScale technology, adjusting your communication requirements is a breeze, with no downtime or extra charges involved. Our Award-Winning Customer Support team is available around the clock, ensuring a remarkable 94% resolution rate on first contact. With Ultatel, you can enjoy the confidence that comes from being connected without limits.

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Experience unmatched efficiency and effortless connectivity with Ultatel's Cloud Contact Center, the pinnacle of contemporary business communication solutions. Designed to enhance your organization’s capabilities, our platform maximizes productivity through an intuitive interface and cutting-edge tools, delivering outstanding results for your contact and call center teams. Ultatel distinguishes itself with advanced integration features, including certified compatibility with Microsoft Teams, creating a cohesive communication environment that dismantles barriers and promotes exceptional teamwork. Benefit from unparalleled scalability and dynamic collaboration that caters to the needs of businesses, whether they are emerging startups or established global enterprises. Transform your customer engagement and remain at the forefront of innovation with Ultatel, where each interaction becomes a chance to connect, empower, and exceed expectations.

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Cloud PBX

Discover the transformative capabilities of ULTATEL, the acclaimed Cloud PBX solution designed to elevate your business to new heights. This highly adaptable and scalable unified communications platform allows for the smooth integration of voice, SMS, chat, video, and more than 40 advanced features, all aimed at maximizing productivity. Enjoy complete transparency with ULTATEL’s straightforward pricing structure, free of hidden fees, which sets a benchmark in the industry. Honored as a Gartner Category Leader and a G2 High Performer, ULTATEL equips your team with state-of-the-art technology, ensuring they can engage with customers whenever and wherever needed. Should you require support, our award-winning customer service team boasts an impressive 94% first-contact resolution rate, with friendly representatives available to assist you 24/7/365 via phone or email. With ULTATEL, your business will thrive with unmatched agility, responsiveness, and connectivity.

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Contact Center as a Service (CCaaS)

Experience unmatched efficiency and effortless connectivity with Ultatel's Cloud Contact Center, the pinnacle of contemporary business communication solutions. Designed to enhance your organization’s capabilities, our platform optimizes productivity through an intuitive interface and cutting-edge tools, delivering outstanding results for your contact and call center teams. Ultatel distinguishes itself with advanced integration options, such as certified Microsoft Teams compatibility, which unifies your entire communication framework, eliminates barriers, and promotes exceptional teamwork. Enjoy unparalleled scalability and dynamic real-time collaboration that adjusts to the needs of any business, from emerging startups to large multinational corporations. Transform your customer engagements and stay ahead of the competition with Ultatel, where every interaction is an opportunity to connect, empower, and transcend limitations.

Online Fax

Alerts / Notifications
Cloud Storage
Electronic Signature
Fax via Email
HIPAA Compliant
Large File Support
Local Phone Numbers
Mobile Access
Toll Free Numbers

Unified Communications

Unlock the potential of effortless communication with ULTATEL, the renowned business phone solution designed to elevate your operations. This versatile and adaptable unified communications platform allows you to seamlessly combine voice, SMS, chat, video, and access over 40 advanced features for unmatched efficiency. Enjoy complete transparency with ULTATEL's straightforward pricing approach, eliminating hidden costs and setting a new benchmark in the industry. As a distinguished leader in the Gartner Category and a G2 High Performer, ULTATEL equips your team with state-of-the-art technology, ensuring they can maintain connections with clients wherever they are, at any time. Need support? Our award-winning Customer Support team boasts an impressive 94% resolution rate on the first contact, with dedicated professionals available to assist you around the clock, every day of the year. With Ultatel, your business will remain nimble, responsive, and consistently connected—pushing the boundaries of what's possible.

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Alternatives

Alternatives