Average Ratings 2 Ratings

Total
ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Multichannel E-Commerce Platform. Retailers and brands can expand their online presence and automate their processes by using this platform. GeekSeller's direct relationships to marketplaces gives you access to priority support channels. Our team has years of experience in solving marketplace-related issues every day. We are available by email, screen-share sessions and phone. We can help you automate your order and quantity control. Advanced options allow you to route orders and quantity based upon custom rules. We make it easy for retailers and brands to sell on the largest online marketplaces. GeekSeller was the first official Walmart API partner. We assisted Walmart US Marketplace, DSV, Sam's Club, Walmart Canada, and Walmart US Marketplace. We also support many other platforms such as Mercado Libre, Amazon, eBay, Shopify, Overstock, Groupon, Google, Houzz, Etsy, WooCommerce/WordPress, Wayfair, BigCommerce, and many more.

Description

ReplyDesk is a complete multichannel ecommerce helpdesk solution, designed to enable sellers to manage all their pre- and post-sale service from a single platform. With integration for the internet's leading marketplaces like Amazon and eBay, shopping carts like WooCommerce and Shopify, social media platforms like Facebook and Instagram, and email services like Gmail and Yahoo, ReplyDesk aggregates all your customer support channels into a single inbox. ReplyDesk also helps you stay on top of your customer service with essential help desk tools like SLA timers, AI-generated and optimized replies, automated help desk features, and a multichannel order management platform for managing orders from all channel in one place.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

Amazon
Etsy
Shopify
eBay
BigCommerce
Cahoot
EasyPost
Extensiv 3PL Warehouse Manager
FedEx Ship Manager
Instagram
Logicbroker
ShipCalm
ShipStation
ShippingEasy
SkuVault
TikTok Shop
UPS Ready
Walmart
WordPress
eFulfillment Service

Integrations

Amazon
Etsy
Shopify
eBay
BigCommerce
Cahoot
EasyPost
Extensiv 3PL Warehouse Manager
FedEx Ship Manager
Instagram
Logicbroker
ShipCalm
ShipStation
ShippingEasy
SkuVault
TikTok Shop
UPS Ready
Walmart
WordPress
eFulfillment Service

Pricing Details

$10 per month
Free Trial
Free Version

Pricing Details

$0
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

GeekSeller

Founded

2015

Country

United States

Website

www.geekseller.com

Vendor Details

Company Name

ReplyDesk

Founded

2020

Country

Israel

Website

replydesk.com

Product Features

Multi-Channel eCommerce

Catalog Management
Channel Management
Data Synchronization
Email Marketing
Inventory Management
Marketplace Integration
Mobile Commerce
Order Management
Promotions Management
Returns Management
SEO Management
Shopping Cart
Social Commerce

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Alternatives

Alternatives