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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Gainsight PX provides an in-depth analysis of user interactions within your product, allowing you to gather feedback and establish in-app features like walkthroughs and guides that enhance onboarding and user adoption. You can visualize how different user cohorts navigate through your product and pinpoint critical drop-off zones or areas where certain features are underutilized. Additionally, it helps identify which features are linked to elevated user satisfaction and increased long-term retention rates. You can also analyze user adoption and retention trends based on specific segments or attributes. By utilizing in-product engagement strategies, you can effectively guide users towards essential features. Furthermore, you can create in-app tutorials to assist users in setting up the product and familiarizing them with its core functionalities. Employing tools such as guides, tooltips, and hotspots can stimulate the use of new or less recognized features. This platform further allows the crafting of tailored engagement experiences, taking into account user characteristics such as their role, geographic location, and previous interactions with the product, thereby enhancing overall user experience and satisfaction. It’s a comprehensive tool for driving user engagement and ensuring that your product resonates with its audience effectively.

Description

StepsKit is an AI-powered no-code product onboarding and feature adoption platform designed to help SaaS companies improve user engagement, onboarding success, and product education directly within their applications. The platform allows teams to create interactive in-app tours, onboarding walkthroughs, feature announcements, and contextual support experiences without requiring developers or engineering resources. AI-generated tour capabilities enable users to describe workflows in plain language and automatically generate editable onboarding flows complete with suggested steps and content. StepsKit helps businesses guide users toward key activation moments by displaying contextual tooltips, hints, walkthroughs, and support messages exactly where users need assistance within the product interface. The platform supports advanced targeting rules based on user plans, roles, URLs, behaviors, and custom attributes so organizations can personalize onboarding and communication experiences for different customer segments. Persistent in-app hints and support guides help reduce repetitive support tickets by providing users with self-serve assistance directly inside the application. Teams can also create feature adoption campaigns that highlight newly released functionality and encourage users to explore tools they may have previously overlooked. The platform includes built-in templates, AI content suggestions, analytics dashboards, and engagement tracking that help businesses quickly launch onboarding experiences and monitor completion rates without starting from scratch.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

5X
BI Book
Crowdin
Gainsight

Integrations

5X
BI Book
Crowdin
Gainsight

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Gainsight

Founded

2016

Country

United States

Website

www.gainsight.com/product-experience/

Vendor Details

Company Name

Crown Road Software

Website

www.stepskit.com

Product Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Digital Adoption Platforms

Audience Segmentation
Content Creation
Contextual Guidance
Data Validation
In-App Training
Launch Management
Multi-Language
Self Service Tools
Surveys & Feedback
User Onboarding

Product Analytics

Attribution
Automatic Data Capture
Churn Reporting
Customer Feedback Collection
Customer Guidance
Customer Journey Analytics
Data Export
Data History Retention
Data Labeling
Product Engagement Scoring
Real-Time Data Analysis
Touchpoint Analytics
User Segmentation

Product Features

Digital Adoption Platforms

Audience Segmentation
Content Creation
Contextual Guidance
Data Validation
In-App Training
Launch Management
Multi-Language
Self Service Tools
Surveys & Feedback
User Onboarding

Alternatives

Alternatives