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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

With years of expertise and the latest technologies at your disposal, you can access the most comprehensive data collection under optimal conditions for your projects, such as exploring new target markets or enhancing your current online visibility. Our specialized hotel and room type mapping services significantly minimize booking errors and complaints stemming from inaccurate hotel information, particularly when dealing with vast amounts of data from various suppliers, while also ensuring that hotel offerings remain free of duplicates. By integrating advanced technology with a team of skilled data professionals and writers, we provide top-notch hotel content in up to 25 languages, enabling you to trust in persuasive hotel descriptions for your offers and landing pages. We cater to every need with the perfect solution in the desired format, whether it’s updating hotel images instantly or distributing travel offers live to numerous OTAs and travel agencies simultaneously. This comprehensive approach ensures that your business remains competitive and well-represented in the bustling travel marketplace.

Description

PolarPuffin serves as an online tool designed for the analysis and enhancement of reviews specifically for independent hotels and hotel chains. It aggregates guest feedback from platforms such as Google, TripAdvisor, and Booking, utilizing Claude to pinpoint common praises and complaints while preserving the original languages. Weekly reports offer up to five actionable recommendations that are both practical and budget-friendly, identifying the hotel roles responsible for implementation and providing supporting reviews for each suggestion. Additionally, email notifications flag urgent or newly emerging issues, and follow-up assessments are conducted to measure changes in complaint levels at four and eight-week intervals after the implementation of any adjustments. The Hotel Pro plan additionally offers draft responses tailored to each guest's language and includes insights about the hotel’s restaurant or beach club in the same report. With PolarPuffin, hotel teams can effectively transform online feedback into designated operational tasks, ensuring that they monitor the effectiveness of these changes in addressing recurring guest issues. This comprehensive approach enables hotels to continuously improve their service based on real guest experiences and feedback.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Booking.com Yes 
Tripadvisor Yes 
Agoda Yes 
Amadeus Digital Care Record Yes 
Check24-7.in Yes 
Ctrip Yes 
Expedia Yes 
Google Business Profile No 
Google Cloud Platform Yes 
Hotels.com Yes 
KAYAK Yes 
Locomote Yes 
MTS Yes 
OTRAMS Yes 
Priceline Yes 
Sabre Airport Management Yes 
Tide Yes 
XML Yes 
trivago Yes 

Integrations

Booking.com Yes 
Tripadvisor Yes 
Agoda No 
Amadeus Digital Care Record No 
Check24-7.in No 
Ctrip No 
Expedia No 
Google Business Profile Yes 
Google Cloud Platform No 
Hotels.com No 
KAYAK No 
Locomote No 
MTS No 
OTRAMS No 
Priceline No 
Sabre Airport Management No 
Tide No 
XML No 
trivago No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

GIATA

Founded

1996

Country

Germany

Website

www.giata.com

Vendor Details

Company Name

Polargate

Country

Spain

Website

polarpuffin.com/en

Product Features

Product Features

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