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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Discover who accessed your email and who chose to delete it, as well as whether it was printed or forwarded. Analyze metrics such as email client usage, engagement rates, clicks, prints, forwards, unsubscribes, and geolocation data through our seamless integration with EasyMail7, your in-house email marketing solution. By joining us, you'll gain insight into how many subscribers opened your email and which links they engaged with, allowing you to determine the number of readers versus those who merely skimmed or glanced through it. Additionally, you will receive data on Plain Text Readers, enabling you to learn from subscriber behavior and fine-tune your future campaigns for better audience engagement. Keep track of how often your message has been forwarded or printed, offering a fantastic opportunity to gauge subscriber interest and engagement levels regarding your content. For instance, if a printed coupon was included in your email, you can estimate how many recipients will visit you with that coupon in hand, providing valuable information for your marketing strategies moving forward. This comprehensive approach not only enhances your understanding of subscriber interactions but also empowers you to create more targeted and effective email campaigns.

Description

Effortlessly keep tabs on email activity with Email Tracking for Zendesk. This feature provides a detailed read receipt that specifies the exact date and time an email was opened, ensuring you have confirmation that it reached the right recipient. Furthermore, you can monitor how many times each email sent via Zendesk support has been accessed, including the earliest and latest access dates. In addition, the system allows for tracking link clicks within Zendesk emails. To enhance your responsiveness, consider enabling desktop notifications to receive timely alerts about important Zendesk emails. Activating these notifications ensures you are promptly informed when an email is opened, enabling you to follow up with customers at critical moments. This proactive approach can lead to quicker ticket resolution and higher levels of customer satisfaction. You always have the option to disable notifications if they become unnecessary.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Zendesk No 

Integrations

Zendesk Yes 

Pricing Details

$25 per month
Free Trial No 
Free Version No 

Pricing Details

$2/agent/month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

G-Lock Analytics

Founded

2009

Country

United States

Website

glockanalytics.com

Vendor Details

Company Name

GrowthDot

Founded

2015

Country

Ukraine

Website

growthdot.com

Product Features

Email Tracking

A/B Testing No 
Audience Segmentation No 
Campaign Management No 
Event-Based Notifications No 
Location Tracking No 
Team Management No 

Product Features

Email Tracking

A/B Testing No 
Audience Segmentation No 
Campaign Management No 
Event-Based Notifications No 
Location Tracking No 
Team Management No 

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