Average Ratings 14 Ratings
Average Ratings 0 Ratings
Description
Stop trying to manage multiple tools. Freshworks CRM, formerly Freshsales and Freshmarketer, is now AI-powered. It gives you a 360-degree view of your prospects and customers, with the combined power and efficiency of marketing automation, salesforce automation, chat and telephony. Freshworks CRM powered by Freddy AI helps you discover the best leads, increase customer engagement, close deals, and nurture your existing customers with a smart, comprehensive system.
Freshworks CRM gives your sales team access and control over a better CRM. Freshworks CRM is a feature-rich CRM and lead management tool that empowers high-velocity sales team members to win more sales opportunities and take the guesswork and work out of sales. The platform includes built-in phone, email, task management and appointments, notes, user behavior tracking and reporting, as well as reporting and deal management. You can have conversations that are contextual. Increase your chances of securing more business opportunities. Attract visitors and convert them into leads.
Description
Reply.io combines AI automation, real-time data, and multichannel engagement to help modern sales teams generate, nurture, and convert leads at scale. The platform’s advanced database of over 1 billion B2B contacts allows users to discover ideal prospects using audience targeting and enrichment tools. Through AI-driven personalization, users can craft dynamic email sequences, automate LinkedIn messages, and even send follow-up calls or SMS from one unified dashboard. Its flagship Jason AI SDR agent autonomously handles outreach—analyzing data, generating messages, and scheduling meetings on behalf of the team. Reply.io’s robust email deliverability suite ensures that every message reaches the right inbox with features like domain warm-ups, spam prevention, and reputation tracking. Sales teams can manage every stage of the pipeline—discovery, engagement, and conversion—without switching tools. Seamless integrations with CRMs, calendars, and marketing platforms make it easy to sync activities and track performance. With over a decade of innovation, Reply.io remains the go-to automation partner for businesses looking to humanize and scale sales outreach through AI.
API Access
Has API
No
API Access
Has API
Yes
Integrations
BI Book
Yes
COZYROC SSIS+ Suite
Yes
Easyflow
Yes
Forager
Yes
FormKeep
Yes
GetProspect
Yes
Gmail
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Integrately
Yes
Integrations
BI Book
Yes
COZYROC SSIS+ Suite
Yes
Easyflow
Yes
Forager
Yes
FormKeep
Yes
GetProspect
Yes
Gmail
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Integrately
Yes
Pricing Details
$9 per user per month
Growth - $9 per user per month
Pro - $39 per user per month
Enterprise - $59 per user per month
All prices are billed annually
Pro - $39 per user per month
Enterprise - $59 per user per month
All prices are billed annually
Free Trial
Yes
Free Version
No
Pricing Details
$49/user/month
Email Volume ($49/user/month billed annually, $59/month billed monthly) offers:
- Starts from 1.000 Active contacts
- Email Automation
- Unlimited mailboxes
- Unlimited email warmup
- Unlimited contact storage
- Unlimited emails monthly
- 1 User
- 50 data search credits
- Centralized inbox
- Anti-spam & deliverability suite inbox
Multichannel ($89/user/month billed annually, $99/month billed monthly):
- Unlimited Active contacts
- Multichannel automation
- 5 mailboxes/user
- Unlimited email warmup
- Unlimited contact storage
- Unlimited emails monthly
- 50 data search credits
- Centralized inbox
- Anti-spam & deliverability suite
! Onboarding with the CSM on an annual.
Agency ($166):
- Unlimited clients
- Email Automation
- Unlimited mailboxes
- Unlimited email warmup
- Unlimited contact storage
- Unlimited emails monthly
- Unlimited users & clients
- Centralized inbox
- Anti-spam & deliverability suite
- Agency Dashboard
- Roles and permissions
- Dedicated Support
- Unified team workspace
AI SDR Starter
$500/month annually, $800/month monthly.
- 1,000 active contacts
- 1,000 real-time B2B contacts
- 1 LinkedIn account
- Unlimited users
- High-accuracy emails
- AI personalization
- Autopilot & copilot modes
- Multichannel automation
- Unlimited mailboxes & warm-ups
! CSM onboarding on annual.
- Starts from 1.000 Active contacts
- Email Automation
- Unlimited mailboxes
- Unlimited email warmup
- Unlimited contact storage
- Unlimited emails monthly
- 1 User
- 50 data search credits
- Centralized inbox
- Anti-spam & deliverability suite inbox
Multichannel ($89/user/month billed annually, $99/month billed monthly):
- Unlimited Active contacts
- Multichannel automation
- 5 mailboxes/user
- Unlimited email warmup
- Unlimited contact storage
- Unlimited emails monthly
- 50 data search credits
- Centralized inbox
- Anti-spam & deliverability suite
! Onboarding with the CSM on an annual.
Agency ($166):
- Unlimited clients
- Email Automation
- Unlimited mailboxes
- Unlimited email warmup
- Unlimited contact storage
- Unlimited emails monthly
- Unlimited users & clients
- Centralized inbox
- Anti-spam & deliverability suite
- Agency Dashboard
- Roles and permissions
- Dedicated Support
- Unified team workspace
AI SDR Starter
$500/month annually, $800/month monthly.
- 1,000 active contacts
- 1,000 real-time B2B contacts
- 1 LinkedIn account
- Unlimited users
- High-accuracy emails
- AI personalization
- Autopilot & copilot modes
- Multichannel automation
- Unlimited mailboxes & warm-ups
! CSM onboarding on annual.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Freshworks
Founded
2011
Country
United States
Website
www.freshworks.com/crm/
Vendor Details
Company Name
Reply
Founded
2014
Country
United States
Website
reply.io
Product Features
Contact Management
Activity Management
Yes
Appointment Management
Yes
Contact Database
Yes
Contact History
Yes
Contact Import/Export
Yes
Customer Pipeline
Yes
Email Marketing
Yes
Group Management
Yes
Interaction Tracking
Yes
Lead Management
Yes
Prospecting Tools
Yes
Sales Pipeline Management
Yes
Search / Filter
Yes
Segmentation
Yes
Shared Contacts
Yes
Social Media Integration
No
CRM
Calendar/Reminder System
Yes
Call Logging
No
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
Yes
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
No
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
Yes
Email Tracking
A/B Testing
No
Audience Segmentation
Yes
Campaign Management
Yes
Event-Based Notifications
Yes
Location Tracking
No
Team Management
Yes
Financial CRM
Account Alerts
No
Asset Management
No
Expense Tracking
No
Household Tracking
No
Influence Tracking
No
Lead Management
Yes
Marketing Management
No
Relationship Tracking
Yes
Team Assignments
No
Territory Management
Yes
Inside Sales
Auto-Dialing
No
Call List Management
Yes
Call Recording
Yes
Campaign Management
Yes
Dashboard
No
Data Management
No
Lead Capture
Yes
Lead Distribution
Yes
Lead Scoring
Yes
Performance Management
Yes
Lead Management
Activity Tracking
Yes
Campaign Management
No
Lead Capture
Yes
Lead Distribution
Yes
Lead Nurturing
No
Lead Scoring
Yes
Lead Segmentation
Yes
Pipeline Management
Yes
Prospecting Tools
No
Source Tracking
Yes
Sales Acceleration
CPQ
No
Campaign Management
No
Dialer
No
Email Sequencing
No
Email Templates
No
Email Tracking
No
List Building
No
Meeting Scheduler
No
Predictive Analytics
No
Reporting
No
Sales Gamification
No
Sales Intelligence
No
Sales Workflow Management
No
Sales Analytics
Collaboration Tools
No
Dashboards
No
Forecasting Analytics
No
Ideal Customer Profile (ICP)
No
Lead Analytics
No
Pipeline Management
No
Predictive Forecasting
No
Predictive Lead Scoring
No
Sales Intelligence Reporting
No
Sales Engagement
CRM Integration
Yes
Call Scripts / Call Steps
No
Email Sequences
Yes
Email Tracking / Automation
Yes
Lead Management
No
Reporting / Analytics
Yes
Sales / Voice Dialer
No
Sales Automation
Yes
Search
No
Task Management
Yes
Templates
No
Workflow Management
Yes
Sales Force Automation
Call Management
Yes
Campaign Management
No
Channel Management
No
Commission Management
No
Contact Management
Yes
Contract Management
No
Customer Database
No
Email Marketing
Yes
Field Sales Management
Yes
Lead Management
Yes
Opportunity Management
Yes
Performance Metrics
Yes
Proposal Generation
No
Referral Tracking
Yes
Sales Forecasting
No
Territory Management
Yes
Sales Tracking
Activity Dashboard
No
Alerts / Notifications
No
Appointment Scheduling
No
Call Logging
No
Comments / Notes
No
Custom Reports
No
Document Management
No
Email Templates
No
Interaction Tracking
No
Lead Management
No
Lead Scoring
No
Pipeline Management
No
Reporting / Analytics
No
Task Management
No
Product Features
B2B Data
B2B Contact Data
Yes
B2B Intent Data
No
B2B Leads Data
Yes
B2B Marketing Data
No
Business Ownership Data
No
Company Data
Yes
Employee Data
No
Firmographic Data
Yes
Job Posting Data
No
Salary Data
No
Technographic Data
No
Email Tracking
A/B Testing
Yes
Audience Segmentation
No
Campaign Management
Yes
Event-Based Notifications
Yes
Location Tracking
No
Team Management
Yes
Email Verification
Bulk Email Verification
Yes
Catch-all Server Detection
No
Disposable Email Detection
No
Domain Check
Yes
Mail Server Validation
No
Single Email Verification
No
Spam Trap Detection
No
Syntax Check
No
Lead Generation
Contact Discovery
Yes
Contact Import/Export
Yes
Lead Capture
No
Lead Database Integration
Yes
Lead Nurturing
No
Lead Scoring
No
Lead Segmentation
Yes
Pipeline Management
No
Prospecting Tools
Yes
Visitor Identification
No
Sales Acceleration
CPQ
No
Campaign Management
No
Dialer
Yes
Email Sequencing
Yes
Email Templates
Yes
Email Tracking
Yes
List Building
Yes
Meeting Scheduler
Yes
Predictive Analytics
Yes
Reporting
Yes
Sales Gamification
No
Sales Intelligence
Yes
Sales Workflow Management
No
Sales Enablement
Collaboration
Yes
Contact Management
Yes
Content Management
No
Document Management
No
Goals / Quota Management
No
Lead Management
Yes
Meeting Management
Yes
Performance Management
Yes
Presentation Management
No
Proposal Management
No
Territory Management
No
Training Management
No
Sales Engagement
CRM Integration
Yes
Call Scripts / Call Steps
No
Email Sequences
Yes
Email Tracking / Automation
Yes
Lead Management
Yes
Reporting / Analytics
Yes
Sales / Voice Dialer
Yes
Sales Automation
Yes
Search
No
Task Management
Yes
Templates
Yes
Workflow Management
No
Sales Force Automation
Call Management
No
Campaign Management
Yes
Channel Management
No
Commission Management
No
Contact Management
No
Contract Management
No
Customer Database
No
Email Marketing
Yes
Field Sales Management
No
Lead Management
Yes
Opportunity Management
No
Performance Metrics
Yes
Proposal Generation
No
Referral Tracking
No
Sales Forecasting
No
Territory Management
No
Sales Intelligence
CRM Integration
Yes
Data Cleaning
No
Data Enrichment
Yes
Data Import/Export
Yes
Data Mining
No
Data Verification
Yes
Email Integration
No
Lead Scoring
No
List Building
Yes
Performance Management
No
Pipeline Management
No
Predictive Modeling/Analytics
No
Prospecting Tools
Yes
Reporting/Analytics
Yes
Sales Forecasting
No