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Average Ratings 1 Rating
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CallToolsTransform your contact center operations with CallTools—an innovative cloud-based platform that unifies inbound and outbound dialing for maximum efficiency. Enhance agent productivity and foster stronger customer relationships with robust features like predictive dialing, call recording, and integrated multi-channel campaigns for email and SMS. Gain a holistic understanding of team performance through comprehensive analytics and real-time reporting tools. With flexible integrations, streamlined queue management, and customizable IVR options, CallTools simplifies workflows and delivers superior call outcomes. Optimize your connection rates using advanced data targeting and dynamic caller ID tools. Designed with an intuitive interface, CallTools empowers teams to handle even complex tasks with ease.
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RingCentral RingEXRingCentral RingEX, a powerful cloud-based telephone system, helps optimize your business communication. RingCentral RingEX provides enterprise-grade communication tools, including voice, fax and text, as well as BYOD (bring your own device) capability. This allows you to work wherever and however you choose. RingCentral RingEX's core features include auto-recording and conferencing as well as unlimited long-distance calling and local calls. RingCentral RingEX can be customized to suit your needs by configuring call management features such as call forwarding, message alerts and missed-call notifications.
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NextivaNextiva combines AI, automation, and omnichannel communication into a single platform that transforms customer experience. It empowers businesses to meet customers on their preferred channels—voice, SMS, email, chat, social, or video—while providing teams with a unified interface to manage interactions. The platform’s customer journey orchestration engine delivers real-time actionable insights, allowing companies to anticipate needs and automate key workflows. With AI-driven automation, organizations can increase self-service containment, reduce costs per interaction, and improve resolution rates. Nextiva is also designed to enhance workforce engagement with tools that prevent agent fatigue, streamline collaboration, and boost retention. Its open architecture and REST API foundation ensure scalability, security, and compliance, even in hybrid or regulated environments. Recognized by TrustRadius, G2, and Gartner, Nextiva has become a top choice for organizations seeking both innovation and reliability. By consolidating technology and reducing IT overhead, businesses maximize ROI while unlocking better customer outcomes.
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CallTrackingMetricsCallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation--resulting in a more personalized customer experience. Find out which marketing campaigns are generating leads or conversions and use that data for automated call flows and to power your contact centre. Our phone, text, online, and live chat tools allow you to unify communications across your organization. CallTrackingMetrics is trusted by more than 100,000 users worldwide to manage communications for their sales, marketing, and service teams. Call tracking features include reliable dynamic numbers insertion (DNI), for session-level attribution, local and toll-free tracking numbers, and omnichannelattribution across calls, texts and form fills. Contact center features include a browser-based softphone and smart routing options.
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SquaretalkSquaretalk is a powerful contact center solution that transforms how modern sales teams connect with prospects and customers, convert sales opportunities, and grow their operations. It offers AI Voice Agents, omnichannel communication (including voice and WhatsApp messaging), powerful call-handling features, automated transcripts, sentiment analysis, contact management, customizable workflows, advanced reporting, enterprise-grade security, and affordable scalability without additional complexity or costs.. With local numbers in over 150 popular and niche destinations, we enable businesses of all sizes to establish and maintain a local presence, build trust, support their global expansion, and shorten sales cycles. Discover how Squaretalk’s cloud contact center platform can enhance your team’s connection rates and performance.
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Yeastar P-Series PBX SystemFocusing on delivering "Easy-first Unified Communications", Yeastar P-Series Phone System offers companies of all sizes with a complete package for calls, video, messaging, and integrations, out of the box. Available in the Appliance, Software, and Cloud Editions, P-Series provides flexible deployment options, allowing you to have it sited on-premises or in the cloud. Balancing costs and future growth, it requires a lower total cost of ownership, less training, and fewer management efforts. The ease of use and future-proof adaptability are paramount.
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Dialpad ConnectDialpad Connect is a comprehensive AI-driven communication platform that unites voice, video, and messaging channels to improve both internal teamwork and customer engagement. The platform provides smart features such as live call transcription, voicemail transcription, AI-powered call recaps, and recommended next steps, allowing users to be fully present in conversations without missing key details. It offers deep integration with leading business applications including Salesforce, Microsoft Teams, Zendesk, and Google Workspace, creating a seamless experience across tools. Built on a resilient dual-cloud architecture, Dialpad ensures enterprise-level performance with 24/7 support, disaster recovery, and a 100% uptime service level agreement. Privacy and security are foundational, with certifications like GDPR, HIPAA, ISO, and SOC 2 safeguarding user data. Dialpad Connect supports a broad range of business sizes, from small teams to large enterprises, enabling better communication and faster decision-making. Its AI capabilities also include live coaching for agents during calls and detailed analytics to improve customer satisfaction. This platform empowers businesses to transform every conversation into a valuable opportunity.
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3CX3CX is an open-standards, software-based IP PBX that provides complete Unified Communications right out of the box. 3CX is suitable for all industries and sizes. It can provide everything you need, from mobility and status to advanced call center features and more, at a fraction the cost. 3CX is ideal for remote companies and includes mobile apps, video conference, and website live chat. The installation, management, and maintenance of the PBX are so simple that you can easily manage it yourself, on your own appliance, server, or on a cloud-based platform. You can also choose to have it hosted on 3CX for an easy solution.
Description
Freshcaller is an affordable cloud-based software that allows businesses to connect with their customers. Freshcaller offers phone numbers in over 90 countries and allows customers to set up a contact center with just a few simple steps. Freshcaller integrates seamlessly with several CRM and Helpdesk software, allowing sales and support teams the ability to work together. Admins can gain real-time insight into the customer experience and agent productivity with powerful reporting and analytics.
Agents can receive calls on their desktops or laptops (both Android and iOS), creating a fully connected but remote contact center.
Admins have the option to add agent licenses, buy additional numbers, add credit for phone calls, and upgrade their pricing plan.
Freshcaller is an extremely modern and reliable phone service that is trusted by more than 7000 customers worldwide.
Description
Engage with clients through a call center solution seamlessly integrated into the Zendesk ticketing platform. In today's world, where communication often occurs via email and social media, a phone call remains a highly effective method for addressing issues. By providing support over the phone, agents can tackle intricate problems more swiftly and offer tailored assistance. Facilitate these interactions smoothly with Zendesk Talk, which is a cloud-based call center application embedded within the Zendesk Support system. This integration enables customer service teams to handle phone inquiries using the same interface they rely on for all other communication channels. With access to comprehensive customer histories, automatic ticket generation, and the ability to record calls, agents can prioritize meaningful conversations without being bogged down by procedural tasks. For fast inquiries and simple updates, consider utilizing text messaging with your customers. The text feature allows agents to receive messages, automate notifications, and send proactive communications, ensuring that every exchange is logged as a ticket—complete with built-in workflows, analytics, and thorough customer insights. By combining these tools, your team can enhance overall efficiency and elevate the customer experience.
API Access
Has API
API Access
Has API
Integrations
Quaeris
Airbyte
Campaign Monitor
Daisee
Freshsales
Geckoboard
HubSpot CRM
HubSpot Customer Platform
Okta
Parloa
Integrations
Quaeris
Airbyte
Campaign Monitor
Daisee
Freshsales
Geckoboard
HubSpot CRM
HubSpot Customer Platform
Okta
Parloa
Pricing Details
$15.00/month
Free Trial
Free Version
Pricing Details
$19 per agent per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Freshworks
Founded
2011
Country
India
Website
www.freshworks.com/freshcaller-cloud-pbx/
Vendor Details
Company Name
Zendesk
Founded
2007
Country
United States
Website
www.zendesk.com/talk/
Product Features
Business VoIP
Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Call Tracking
CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
