Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Frekyl is a software solution designed for communication and absence management within shift-based work environments. Employees can easily report their absences through SMS or an automated phone call, following guided prompts that allow them to specify the reason, shift, and dates, all without needing an app or login credentials. Each absence notification is transformed into a structured record complete with reason codes for better tracking. Managers are promptly informed via SMS, email, or the web app according to established routing rules, with automatic escalation procedures for any reports that go unacknowledged. When there are open shifts, Frekyl proactively reaches out to eligible employees through text messages or automated calls, applying configured criteria such as qualifications, seniority, first response, or necessary manager approvals. Additionally, the Agency Connect feature can escalate any shifts that remain unfilled to staffing partners for quicker resolution. Coverage IQ provides alerts to managers when staffing levels hit predefined thresholds, ensuring they stay informed about their teams. Moreover, Broadcast Notifications enable communication with employee groups and track delivery and acknowledgments, while Forms are utilized to gather responses efficiently. Frekyl can operate independently or integrate seamlessly with HR, payroll, workforce, and data management systems. Administrators and supervisors can effectively manage everything through its comprehensive web platform, ensuring smooth operations and communication flow. This versatile tool significantly enhances workforce management efficiency and responsiveness in dynamic work settings.
Description
Zoom Workforce Engagement Management (WEM) merges Zoom's Workforce Management with Quality Management tools specifically designed for contact center operations. The Workforce Management component is responsible for predicting contact volumes across various channels, including voice, video, messaging, and email, while assisting planners in creating and modifying agent schedules, tracking adherence, and overseeing daily staffing needs. Agents are empowered to access their schedules and make requests for time off or shift changes, while supervisors have the capability to monitor staffing levels and scheduling activities. In addition, Quality Management leverages AI-driven evaluations and scorecards to analyze customer interactions, utilizing speech and text analytics to uncover coaching opportunities and identify prevalent service trends. This comprehensive, cloud-based suite serves the needs of customer experience professionals and contact center leaders, as well as workforce planners, quality managers, supervisors, and agents who collaborate on staffing, interaction assessments, and coaching initiatives. Furthermore, Zoom WEM seamlessly integrates with Zoom Contact Center and is available as part of the Zoom Contact Center Elite plan, enhancing the overall efficiency and effectiveness of contact center operations.
API Access
Has API
Yes
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
Amazon Redshift
Yes
BambooHR
Yes
Dayforce
Yes
Google Cloud BigQuery
Yes
Gusto
Yes
Microsoft Dynamics 365
Yes
Paycor
Yes
Paylocity
Yes
ServiceNow
No
Snowflake
Yes
Integrations
Amazon Redshift
No
BambooHR
No
Dayforce
No
Google Cloud BigQuery
No
Gusto
No
Microsoft Dynamics 365
No
Paycor
No
Paylocity
No
ServiceNow
Yes
Snowflake
No
Pricing Details
Annual plans are quoted based on expected usage. Packages begin at 10,000 communication credits, with higher tiers at 25,000, 50,000, and 125,000+ credits. Plans differ in onboarding, available integrations, and support.
Free Trial
No
Free Version
No
Pricing Details
$149/user/month
Workforce Engagement Management is included in Zoom Contact Center Elite, priced at $149 per user per month with annual billing or $179 per user per month with monthly billing.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Frekyl Software
Founded
2025
Country
Canada
Website
www.frekyl.com
Vendor Details
Company Name
Zoom Communications
Founded
2011
Country
United States
Website
www.zoom.com/en/products/workforce-engagement-management/
Product Features
Absence Management
Analytics/Reporting
No
Approval Process Control
No
Attendance Tracking
No
Calendar Management
No
Compliance Management
No
Employee Database
No
Employee Scheduling
No
Leave Policy Management
No
Notifications/Alerts
No
Overtime Management
No
Role-Based Permissions
No
Time Off Management
No
Timesheet Management
No
Product Features
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No