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Average Ratings 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

No User Reviews. Be the first to provide a review:

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Description

Frekyl is a software solution designed for communication and absence management within shift-based work environments. Employees can easily report their absences through SMS or an automated phone call, following guided prompts that allow them to specify the reason, shift, and dates, all without needing an app or login credentials. Each absence notification is transformed into a structured record complete with reason codes for better tracking. Managers are promptly informed via SMS, email, or the web app according to established routing rules, with automatic escalation procedures for any reports that go unacknowledged. When there are open shifts, Frekyl proactively reaches out to eligible employees through text messages or automated calls, applying configured criteria such as qualifications, seniority, first response, or necessary manager approvals. Additionally, the Agency Connect feature can escalate any shifts that remain unfilled to staffing partners for quicker resolution. Coverage IQ provides alerts to managers when staffing levels hit predefined thresholds, ensuring they stay informed about their teams. Moreover, Broadcast Notifications enable communication with employee groups and track delivery and acknowledgments, while Forms are utilized to gather responses efficiently. Frekyl can operate independently or integrate seamlessly with HR, payroll, workforce, and data management systems. Administrators and supervisors can effectively manage everything through its comprehensive web platform, ensuring smooth operations and communication flow. This versatile tool significantly enhances workforce management efficiency and responsiveness in dynamic work settings.

Description

Zoom Workforce Engagement Management (WEM) merges Zoom's Workforce Management with Quality Management tools specifically designed for contact center operations. The Workforce Management component is responsible for predicting contact volumes across various channels, including voice, video, messaging, and email, while assisting planners in creating and modifying agent schedules, tracking adherence, and overseeing daily staffing needs. Agents are empowered to access their schedules and make requests for time off or shift changes, while supervisors have the capability to monitor staffing levels and scheduling activities. In addition, Quality Management leverages AI-driven evaluations and scorecards to analyze customer interactions, utilizing speech and text analytics to uncover coaching opportunities and identify prevalent service trends. This comprehensive, cloud-based suite serves the needs of customer experience professionals and contact center leaders, as well as workforce planners, quality managers, supervisors, and agents who collaborate on staffing, interaction assessments, and coaching initiatives. Furthermore, Zoom WEM seamlessly integrates with Zoom Contact Center and is available as part of the Zoom Contact Center Elite plan, enhancing the overall efficiency and effectiveness of contact center operations.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

No images available

Screenshots View All

Integrations

Amazon Redshift Yes 
BambooHR Yes 
Dayforce Yes 
Google Cloud BigQuery Yes 
Gusto Yes 
Microsoft Dynamics 365 Yes 
Paycor Yes 
Paylocity Yes 
ServiceNow No 
Snowflake Yes 
Workday HCM No 
Zendesk No 
Zoom Contact Center No 

Integrations

Amazon Redshift No 
BambooHR No 
Dayforce No 
Google Cloud BigQuery No 
Gusto No 
Microsoft Dynamics 365 No 
Paycor No 
Paylocity No 
ServiceNow Yes 
Snowflake No 
Workday HCM Yes 
Zendesk Yes 
Zoom Contact Center Yes 

Pricing Details

Annual plans are quoted based on expected usage. Packages begin at 10,000 communication credits, with higher tiers at 25,000, 50,000, and 125,000+ credits. Plans differ in onboarding, available integrations, and support.
Free Trial No 
Free Version No 

Pricing Details

$149/user/month
Workforce Engagement Management is included in Zoom Contact Center Elite, priced at $149 per user per month with annual billing or $179 per user per month with monthly billing.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Frekyl Software

Founded

2025

Country

Canada

Website

www.frekyl.com

Vendor Details

Company Name

Zoom Communications

Founded

2011

Country

United States

Website

www.zoom.com/en/products/workforce-engagement-management/

Product Features

Absence Management

Analytics/Reporting No 
Approval Process Control No 
Attendance Tracking No 
Calendar Management No 
Compliance Management No 
Employee Database No 
Employee Scheduling No 
Leave Policy Management No 
Notifications/Alerts No 
Overtime Management No 
Role-Based Permissions No 
Time Off Management No 
Timesheet Management No 

Product Features

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

Alternatives

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