Average Ratings 1 Rating
Average Ratings 0 Ratings
Description
The term "Free" in FreePBX signifies Freedom, highlighting that FreePBX, the leading open-source IP PBX solution globally, empowers users to create a customized phone system that meets their specific requirements. Explore the potential of open-source communication and examine the extensive range of features that FreePBX provides to help you construct your ideal phone system. By integrating commercial modules from Sangoma and various other add-ons, you can elevate your FreePBX installation into a powerful Unified Communications platform. Don't forget to check the Knowledge Base on the FreePBX Wiki for additional resources! Alternatively, you can reach out to FreePBX professionals for assistance with installation, updates, troubleshooting, and more. Available for free download and use, FreePBX's strength is supported by a worldwide community of developers dedicated to maintaining its high compatibility and customizable nature, ensuring it delivers all the essential functions needed to create a scalable business phone system that accommodates any budget. This collaborative effort fosters innovation and continuous improvement, making FreePBX a reliable choice for communication needs.
Description
QueueMetrics monitoring software allows you to track agent productivity, agent time, payrolls and measure targets, conversions, target rates, ACD, music on hold, outbound campaign statistics, and monitor real-time processes with customizable wallboards.
It streamlines the daily work of call center agents by providing a dedicated interface with text messages, alarms options, and integrates easily to all modern CRM such as Vtiger and Salesforce.
You can measure and improve your contact centre activities using more than 200 metrics. You can also manage your call center processes live with extensions and calls control and live alarms.
Every year, more metrics and reports are available for free!
QueueMetrics software can be used on premise or in the cloud for FreePBX S PBX Grandstream, Issabel FusionPBX, FreePBX, Yeastar S PBX and other Asterisk distros.
API Access
Has API
No
API Access
Has API
Yes
Integrations
AWS Marketplace
Yes
Asterisk
No
Azure Marketplace
Yes
CRMTiger
Yes
Coeo
Yes
DID Logic
Yes
DIDforSale
Yes
Dynamics Telephony
Yes
FlyNumber
Yes
GTranscribe
Yes
Integrations
AWS Marketplace
No
Asterisk
Yes
Azure Marketplace
No
CRMTiger
No
Coeo
No
DID Logic
No
DIDforSale
No
Dynamics Telephony
No
FlyNumber
No
GTranscribe
No
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
No
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Sangoma Technologies
Founded
1984
Country
Canada
Website
www.freepbx.org
Vendor Details
Company Name
Loway
Founded
2004
Country
Switzerland
Website
www.queuemetrics.com
Product Features
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
No
Campaign Management
Yes
Database
No
Escalation Management
Yes
IVR / Voice Recognition
No
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
No
Progressive Dialer
No
Queue Management
Yes
Real-time Chat
Yes
Reporting/Analytics
Yes