Average Ratings 1 Rating

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design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

The term "Free" in FreePBX signifies Freedom, highlighting that FreePBX, the leading open-source IP PBX solution globally, empowers users to create a customized phone system that meets their specific requirements. Explore the potential of open-source communication and examine the extensive range of features that FreePBX provides to help you construct your ideal phone system. By integrating commercial modules from Sangoma and various other add-ons, you can elevate your FreePBX installation into a powerful Unified Communications platform. Don't forget to check the Knowledge Base on the FreePBX Wiki for additional resources! Alternatively, you can reach out to FreePBX professionals for assistance with installation, updates, troubleshooting, and more. Available for free download and use, FreePBX's strength is supported by a worldwide community of developers dedicated to maintaining its high compatibility and customizable nature, ensuring it delivers all the essential functions needed to create a scalable business phone system that accommodates any budget. This collaborative effort fosters innovation and continuous improvement, making FreePBX a reliable choice for communication needs.

Description

QueueMetrics monitoring software allows you to track agent productivity, agent time, payrolls and measure targets, conversions, target rates, ACD, music on hold, outbound campaign statistics, and monitor real-time processes with customizable wallboards. It streamlines the daily work of call center agents by providing a dedicated interface with text messages, alarms options, and integrates easily to all modern CRM such as Vtiger and Salesforce. You can measure and improve your contact centre activities using more than 200 metrics. You can also manage your call center processes live with extensions and calls control and live alarms. Every year, more metrics and reports are available for free! QueueMetrics software can be used on premise or in the cloud for FreePBX S PBX Grandstream, Issabel FusionPBX, FreePBX, Yeastar S PBX and other Asterisk distros.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

AWS Marketplace Yes 
Asterisk No 
Azure Marketplace Yes 
CRMTiger Yes 
Coeo Yes 
DID Logic Yes 
DIDforSale Yes 
Dynamics Telephony Yes 
FlyNumber Yes 
GTranscribe Yes 
Grandstream Wave No 
ICTBroadcast Yes 
NetThunder Yes 
Oreka TR Yes 
PBXDom Yes 
SIP Caller Yes 
SIPStation Yes 
Telnyx Yes 
Wiretap Telecom Yes 
Yeastar Cloud PBX No 

Integrations

AWS Marketplace No 
Asterisk Yes 
Azure Marketplace No 
CRMTiger No 
Coeo No 
DID Logic No 
DIDforSale No 
Dynamics Telephony No 
FlyNumber No 
GTranscribe No 
Grandstream Wave Yes 
ICTBroadcast No 
NetThunder No 
Oreka TR No 
PBXDom No 
SIP Caller No 
SIPStation No 
Telnyx No 
Wiretap Telecom No 
Yeastar Cloud PBX Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based No 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Sangoma Technologies

Founded

1984

Country

Canada

Website

www.freepbx.org

Vendor Details

Company Name

Loway

Founded

2004

Country

Switzerland

Website

www.queuemetrics.com

Product Features

PBX

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management No 
IVR / Voice Recognition No 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP No 
Voice & Data Integration No 

Product Features

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting No 
Campaign Management Yes 
Database No 
Escalation Management Yes 
IVR / Voice Recognition No 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer No 
Progressive Dialer No 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

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