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Description
The term "Free" in FreePBX signifies Freedom, highlighting that FreePBX, the leading open-source IP PBX solution globally, empowers users to create a customized phone system that meets their specific requirements. Explore the potential of open-source communication and examine the extensive range of features that FreePBX provides to help you construct your ideal phone system. By integrating commercial modules from Sangoma and various other add-ons, you can elevate your FreePBX installation into a powerful Unified Communications platform. Don't forget to check the Knowledge Base on the FreePBX Wiki for additional resources! Alternatively, you can reach out to FreePBX professionals for assistance with installation, updates, troubleshooting, and more. Available for free download and use, FreePBX's strength is supported by a worldwide community of developers dedicated to maintaining its high compatibility and customizable nature, ensuring it delivers all the essential functions needed to create a scalable business phone system that accommodates any budget. This collaborative effort fosters innovation and continuous improvement, making FreePBX a reliable choice for communication needs.
Description
QueueMetrics monitoring software allows you to track agent productivity, agent time, payrolls and measure targets, conversions, target rates, ACD, music on hold, outbound campaign statistics, and monitor real-time processes with customizable wallboards.
It streamlines the daily work of call center agents by providing a dedicated interface with text messages, alarms options, and integrates easily to all modern CRM such as Vtiger and Salesforce.
You can measure and improve your contact centre activities using more than 200 metrics. You can also manage your call center processes live with extensions and calls control and live alarms.
Every year, more metrics and reports are available for free!
QueueMetrics software can be used on premise or in the cloud for FreePBX S PBX Grandstream, Issabel FusionPBX, FreePBX, Yeastar S PBX and other Asterisk distros.
API Access
Has API
API Access
Has API
Integrations
AWS Marketplace
Asterisk
Azure Marketplace
CRMTiger
Coeo
DID Logic
DIDforSale
Dynamics Telephony
FlyNumber
GTranscribe
Integrations
AWS Marketplace
Asterisk
Azure Marketplace
CRMTiger
Coeo
DID Logic
DIDforSale
Dynamics Telephony
FlyNumber
GTranscribe
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Sangoma Technologies
Founded
1984
Country
Canada
Website
www.freepbx.org
Vendor Details
Company Name
Loway
Founded
2004
Country
Switzerland
Website
www.queuemetrics.com
Product Features
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics