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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Enhanced customer support is achievable since all relevant information is securely stored in the database, ensuring that important details are never lost; if a client requests specific information, you can retrieve it instantly, eliminating the hassle of sifting through files for hours. A straightforward search will enable the system to locate the needed data efficiently. Additionally, the automation of business processes allows for seamless transitions in document handling through the use of predefined workflow templates. Furthermore, the entire history and analytics of documents are maintained on the server, providing insights into who handled the document, the timing of their work, and the modifications made. If an issue arises with a document, the version control feature allows you to revert to previous iterations of the file, and it's worth noting that the EDMS retains all earlier versions for easy access. This comprehensive system not only streamlines operations but also enhances accountability and traceability within the document management process.

Description

Inserve eliminates tedious tasks for IT service providers, consolidating all relevant information into a single, easily searchable platform. Now, you can register and invoice your time effortlessly, leading to improved cash flow and increased profits. You want to accomplish your work swiftly and accurately, and our ticketing system enables you to maintain clarity while executing tasks efficiently. Instead of wasting time cutting and pasting text or endlessly scrolling through emails, you can finally centralize all license details, updates, and manuals in one location, making them easy to locate. Moreover, the ticket history allows you to track issues with specific PCs, facilitating timely replacements when necessary. Tracking registered hours is crucial for your business, yet it's often a tedious task that no one enjoys. With Inserve, logging hours and products becomes a seamless process, significantly enhancing your overall productivity and allowing you to focus on what truly matters. This way, you can dedicate your time to more important aspects of your work, knowing that administrative tasks are handled efficiently.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

3CX No 
Autotask PSA No 
Exact Online No 
Freshdesk No 
Freshservice No 
Gripp No 
OTRS No 
TOPdesk No 
Teamleader No 
Voyced No 
osTicket No 

Integrations

3CX Yes 
Autotask PSA Yes 
Exact Online Yes 
Freshdesk Yes 
Freshservice Yes 
Gripp Yes 
OTRS Yes 
TOPdesk Yes 
Teamleader Yes 
Voyced Yes 
osTicket Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Pricing Details

€39 per user per month
billed annually
Free Trial Yes 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

FOSS Software

Founded

2001

Country

United States

Website

www.fossware.com/article/1/741410329271519

Vendor Details

Company Name

Inserve

Founded

2019

Country

Netherlands

Website

inserve.nl/

Product Features

Document Management

Access Controls Yes 
Archiving & Retention Yes 
Collaboration Tools Yes 
Compliance Tracking Yes 
Document Archiving Yes 
Document Assembly Yes 
Document Capture No 
Document Conversion No 
Document Delivery Yes 
Document Indexing Yes 
Document Retention Yes 
Electronic Signature Yes 
Email Management Yes 
File Recovery Yes 
File Type Conversion Yes 
Forms Management Yes 
Full Text Search Yes 
Offline Access Yes 
Optical Character Recognition Yes 
Print Management Yes 
Version Control Yes 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing No 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal Yes 
Service Level Agreement (SLA) Management No 
Ticket Management Yes 

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