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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Forio is a platform focused on experiential learning simulations, designed to assist organizations, educators, and instructional designers in crafting engaging training experiences. It provides a variety of options, including pre-built simulations created in collaboration with top academic institutions and enterprises, as well as fully customized simulations tailored to an organization's specific curriculum needs. For teams looking to implement branded asynchronous role-play training without requiring developer assistance, Forio Performer is also available. All simulations operate on Epicenter, a robust platform that integrates adaptable modeling with contemporary user interfaces, secure deployment options, cohort management features, detailed analytics, and the capability for enterprise-level delivery. Participants in the simulations can make strategic decisions, collaborate within teams, and tackle real-world challenges while seeing immediate updates to their outcomes. Meanwhile, facilitators can track the participants’ progress using comprehensive dashboards filled with insightful data. These simulations are designed to foster essential skills such as leadership, teamwork, communication, negotiation, problem-solving, ethical decision-making, and stakeholder management, ultimately enhancing both individual and team performance. Additionally, the platform encourages a hands-on approach to learning, making training more dynamic and impactful for all involved.

Description

Help Desk Simulator is an online training platform designed for individuals transitioning careers, students pursuing IT certifications, and those seeking help desk positions, focusing on Tier 1 IT support and service desk roles. Participants engage with fictional support tickets that cover various scenarios, including password reset requests that may require social engineering tactics, challenges with VPN connections on hotel Wi-Fi, handling disgruntled users, and navigating policy exceptions. After selecting their responses, learners receive constructive feedback that clarifies the effectiveness or potential pitfalls of their choices. Each simulated shift evaluates key skills such as security awareness, empathy, escalation procedures, and troubleshooting abilities. The free version offers access to 25 practice tickets without requiring an account, while the Pro version expands this to a total of 500 questions across five categories, along with additional features like employer practice packs, mock runs, a resource for incorrect answers, and a downloadable PDF report. It's important to note that this tool is intended for practice purposes only and does not provide certification or a comprehensive desktop lab experience. Additionally, users may find it beneficial for honing their skills in a realistic, risk-free environment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Google No 

Integrations

Google Yes 

Pricing Details

$168 per seat
Free Trial No 
Free Version Yes 

Pricing Details

$20/month
Pro is $20/month, $108 for 6 months, or $192 for 12 months. The 6-month and 12-month plans are one-time payments and do not renew; the monthly plan renews until canceled. The first payment is refundable within 14 days.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Forio

Founded

2001

Country

United States

Website

forio.com

Vendor Details

Company Name

Help Desk Simulator

Country

United States

Website

helpdesksimulator.com

Product Features

Training

Academic / Education No 
Asynchronous Learning No 
Blended Learning No 
Built-In Course Authoring No 
Built-in LMS No 
Certification Management No 
Corporate / Business No 
Learner Portal No 
Mobile Learning No 
Simulation No 
Synchronous Learning No 
Training Companies No 
eCommerce No 

Product Features

Training

Academic / Education No 
Asynchronous Learning No 
Blended Learning No 
Built-In Course Authoring No 
Built-in LMS No 
Certification Management No 
Corporate / Business No 
Learner Portal No 
Mobile Learning No 
Simulation No 
Synchronous Learning No 
Training Companies No 
eCommerce No 

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