Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Forio is a platform focused on experiential learning simulations, designed to assist organizations, educators, and instructional designers in crafting engaging training experiences. It provides a variety of options, including pre-built simulations created in collaboration with top academic institutions and enterprises, as well as fully customized simulations tailored to an organization's specific curriculum needs. For teams looking to implement branded asynchronous role-play training without requiring developer assistance, Forio Performer is also available. All simulations operate on Epicenter, a robust platform that integrates adaptable modeling with contemporary user interfaces, secure deployment options, cohort management features, detailed analytics, and the capability for enterprise-level delivery. Participants in the simulations can make strategic decisions, collaborate within teams, and tackle real-world challenges while seeing immediate updates to their outcomes. Meanwhile, facilitators can track the participants’ progress using comprehensive dashboards filled with insightful data. These simulations are designed to foster essential skills such as leadership, teamwork, communication, negotiation, problem-solving, ethical decision-making, and stakeholder management, ultimately enhancing both individual and team performance. Additionally, the platform encourages a hands-on approach to learning, making training more dynamic and impactful for all involved.
Description
Help Desk Simulator is an online training platform designed for individuals transitioning careers, students pursuing IT certifications, and those seeking help desk positions, focusing on Tier 1 IT support and service desk roles. Participants engage with fictional support tickets that cover various scenarios, including password reset requests that may require social engineering tactics, challenges with VPN connections on hotel Wi-Fi, handling disgruntled users, and navigating policy exceptions. After selecting their responses, learners receive constructive feedback that clarifies the effectiveness or potential pitfalls of their choices. Each simulated shift evaluates key skills such as security awareness, empathy, escalation procedures, and troubleshooting abilities. The free version offers access to 25 practice tickets without requiring an account, while the Pro version expands this to a total of 500 questions across five categories, along with additional features like employer practice packs, mock runs, a resource for incorrect answers, and a downloadable PDF report. It's important to note that this tool is intended for practice purposes only and does not provide certification or a comprehensive desktop lab experience. Additionally, users may find it beneficial for honing their skills in a realistic, risk-free environment.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Google
No
Pricing Details
$168 per seat
Free Trial
No
Free Version
Yes
Pricing Details
$20/month
Pro is $20/month, $108 for 6 months, or $192 for 12 months. The 6-month and 12-month plans are one-time payments and do not renew; the monthly plan renews until canceled. The first payment is refundable within 14 days.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Forio
Founded
2001
Country
United States
Website
forio.com
Vendor Details
Company Name
Help Desk Simulator
Country
United States
Website
helpdesksimulator.com
Product Features
Training
Academic / Education
No
Asynchronous Learning
No
Blended Learning
No
Built-In Course Authoring
No
Built-in LMS
No
Certification Management
No
Corporate / Business
No
Learner Portal
No
Mobile Learning
No
Simulation
No
Synchronous Learning
No
Training Companies
No
eCommerce
No
Product Features
Training
Academic / Education
No
Asynchronous Learning
No
Blended Learning
No
Built-In Course Authoring
No
Built-in LMS
No
Certification Management
No
Corporate / Business
No
Learner Portal
No
Mobile Learning
No
Simulation
No
Synchronous Learning
No
Training Companies
No
eCommerce
No