Average Ratings 11 Ratings

Total
ease
features
design
support

Average Ratings 15 Ratings

Total
ease
features
design
support

Description

FlowShare is a Windows-native process documentation tool that runs locally in the background, recording every step you take across desktop applications, browser-based tools, and enterprise systems like SAP GUI, then delivers a detailed, step-by-step guide for completing the task. Focus on what matters instead of wasting time on documentation. Get your staff trained on complex tasks and processes in hours, instead of days or weeks. Guides are easy to distribute, accurate, and look professional no matter who creates them, no manual screenshotting or writing required. FlowShare's AI-powered assistant, FlowShare Assist, provides 24/7 instant help, guiding your end-users through troubleshooting and problem-solving independently. The FlowShare Portal serves as a central knowledge hub, making solutions and step-by-step guides readily accessible, fostering continuous learning and collaboration across your team, no FlowShare installation required to browse. 7-day free trial, plans from €39/user/month. Learn more at getflowshare.com

Description

ProProfs Knowledge Base serves as a powerful knowledge management tool designed to create easily searchable online FAQs, enhancing customer service and minimizing ticket volumes. This platform centralizes access to a wide array of files, documents, and instructional articles, allowing users to reach them from various devices and platforms. Organizations can seamlessly disseminate crucial information to train their sales, customer service, and support personnel effectively. Furthermore, it acts as a valuable resource for onboarding new employees, familiarizing them with company protocols and procedures. By significantly boosting productivity, ProProfs Knowledge Base enables both employees and customers to swiftly locate the information they seek, regardless of time or location. Additionally, this software alleviates the repetitive task of answering frequently asked questions, streamlining communication and efficiency within the organization. Ultimately, it enhances overall operational effectiveness by ensuring that knowledge is readily available when needed.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Confluence Yes 
ELO ECM Suite Yes 
Freshdesk No 
Google Analytics No 
Guru Yes 
HeyGen Yes 
Jira No 
Jira Work Management No 
LiveChat No 
Microsoft 365 Yes 
Nuggets Yes 
Obsidian Yes 
Olark No 
SnapEngage No 
Synthesia Yes 
Tidio No 
WordPress Yes 
Wufoo No 
Zendesk No 

Integrations

Confluence No 
ELO ECM Suite No 
Freshdesk Yes 
Google Analytics Yes 
Guru No 
HeyGen No 
Jira Yes 
Jira Work Management Yes 
LiveChat Yes 
Microsoft 365 No 
Nuggets No 
Obsidian No 
Olark Yes 
SnapEngage Yes 
Synthesia No 
Tidio Yes 
WordPress No 
Wufoo Yes 
Zendesk Yes 

Pricing Details

€39/month/user
39€/month or 450€/year, Floating Licensing possible for 10+ users, Free Version available with limited features and 7 day Free Trial for Professional Version
Free Trial Yes 
Free Version Yes 

Pricing Details

$6 per user per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

miraminds GmbH

Founded

2016

Country

Germany

Website

getflowshare.com

Vendor Details

Company Name

ProProfs

Founded

2006

Country

United States

Website

www.proprofs.com

Product Features

Digital Adoption Platforms

Audience Segmentation No 
Content Creation Yes 
Contextual Guidance No 
Data Validation No 
In-App Training No 
Launch Management No 
Multi-Language Yes 
Self Service Tools Yes 
Surveys & Feedback No 
User Onboarding Yes 

Document Generation

Batch Processing No 
Collaboration No 
Digital Signature No 
Interaction Tracking No 
Multiple Output Formats Yes 
Templates Yes 

Document Management

Access Controls Yes 
Archiving & Retention No 
Collaboration Tools No 
Compliance Tracking No 
Document Archiving Yes 
Document Assembly Yes 
Document Capture Yes 
Document Conversion Yes 
Document Delivery No 
Document Indexing No 
Document Retention Yes 
Electronic Signature No 
Email Management No 
File Recovery No 
File Type Conversion Yes 
Forms Management No 
Full Text Search No 
Offline Access Yes 
Optical Character Recognition No 
Print Management No 
Version Control Yes 

Help Authoring Tools

Collaboration Tools Yes 
Content Library Yes 
Drag & Drop Editing Yes 
Image Library Yes 
Import HTML / Word No 
Multi-Format Output Yes 
Offline Editing Yes 
Preview Output Yes 
Screenshot Tool Yes 
Search Yes 
Templates Yes 
Text Editor / Word Processor Yes 
Translation Tools Yes 
Version Control Yes 

Software Documentation

Access Roles / User Permissions Yes 
Automatic Documentation Generation Yes 
Collaboration Tools No 
Docs Web Hosting Yes 
Feedback Capture No 
Markdown Support Yes 
Multiple Formats Support Yes 
Multiple Versions Support No 
Version Control Yes 
WYSIWIG Editor No 
Webhooks No 
reStructured Text Support No 

Product Features

Help Authoring Tools

Collaboration Tools No 
Content Library No 
Drag & Drop Editing No 
Image Library No 
Import HTML / Word No 
Multi-Format Output No 
Offline Editing No 
Preview Output No 
Screenshot Tool No 
Search No 
Templates No 
Text Editor / Word Processor No 
Translation Tools No 
Version Control No 

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration Yes 
Content Management Yes 
Decision Tree Yes 
Discussion Boards No 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

Software Documentation

Access Roles / User Permissions No 
Automatic Documentation Generation No 
Collaboration Tools Yes 
Docs Web Hosting No 
Feedback Capture No 
Markdown Support No 
Multiple Formats Support No 
Multiple Versions Support No 
Version Control Yes 
WYSIWIG Editor No 
Webhooks Yes 
reStructured Text Support No 

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