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Description
Our innovative platform for AI Chatbots and Voicebots enhances customer experience significantly. Floatbot stands out as one of the rare hybrid platforms available worldwide, enabling the swift creation of both Chatbot and Voicebot within mere hours. By leveraging this technology, you can automate up to 80% of your Call Center operations using our hybrid solutions. Not only does this improve your customer experience, but it also boosts your CSAT score. The Floatbot platform offers a unique feature where your voice translates into responsive interactions. With support for 10 languages and over 100 dialects, powered by 100,000 hours of voice training, our platform is designed for versatility. Users can easily craft personalized workflows for their Chatbot and Voicebot, thanks to Floatbot’s No-Code platform, which requires no programming skills to operate. This feature facilitates rapid development and deployment, complemented by an advanced bot-building tool that ensures a seamless experience for both developers and users alike. With Floatbot, the future of customer interaction is not just automated; it is also highly personalized and efficient.
Description
Streamline repetitive tasks to enable teams to concentrate on valuable activities that enhance employee morale and elevate productivity levels. Transition from long wait times to a round-the-clock customer service system that assists agents in their daily operations. Revamp obsolete systems with innovative, engaging, and proactive conversational AI that effectively converts interactions into successful outcomes. Seamlessly alternate between text, voice, email, and additional channels to engage with customers through their preferred medium. Our ready-to-use solutions allow for the swift deployment of chatbots and voicebots within hours, requiring no coding skills. Backed by over ten years of expertise in developing dependable solutions that leverage the latest advancements in conversational AI, our offerings are versatile and adaptable. You have the option to utilize your own data or to build bots with our tailored templates designed for various sectors, such as retail, banking, and healthcare. Evaluate the effectiveness of your bots in real time through a user-friendly dashboard that monitors interactions across all communication platforms, ensuring continuous improvement and customer satisfaction. This holistic approach not only increases efficiency but also fosters a more engaging customer experience.
API Access
Has API
API Access
Has API
Integrations
Chatra
Facebook
Facebook Messenger
Kayako
LinkedIn
Olark
QEval
Salesforce
Skype
Slack
Integrations
Chatra
Facebook
Facebook Messenger
Kayako
LinkedIn
Olark
QEval
Salesforce
Skype
Slack
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Floatbot
Country
United States
Website
floatbot.ai
Vendor Details
Company Name
Augustus
Founded
2012
Country
United States
Website
satisfaction.ai/
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Product Features
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management