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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

FireScope’s Service Performance Manager (SPM) effectively identifies and tracks your essential IT infrastructure and services, compiling valuable intelligence on both assets and service performance to ensure that your vital applications and services operate at their best. It enables you to keep a close eye on asset capacity and performance, helping to prevent any potential service interruptions. By aligning IT asset management with business goals, you can pinpoint risks and understand their implications for the business. Additionally, it provides comprehensive monitoring of network devices, performance metrics, and response times. The virtual FireScope Collector can be downloaded to monitor all assets by listening to network flows. You can monitor Operating Systems without agents or leverage FireScope’s efficient lightweight agents for enhanced functionality. Visualize service performance through both pre-configured and customizable dashboards, as well as Service Level Agreement (SLA) reports. Manage alerts related to performance and availability seamlessly, and enjoy straightforward integration with your Configuration Management Database (CMDB) and IT Service Management tools. This holistic approach ensures that you maintain a robust and responsive IT environment.

Description

Lakeside Software is a leader when it comes to digital experience monitoring. Software that gives IT teams the visibility they need to create and support productive digital workplaces is what we develop. Our technology is used by customers to perform workplace analytics, IT asset optimization and remote work management. SysTrack is a digital experience monitoring product that collects and analyzes data about everything that could impact business productivity and end-user experience. For more information, visit www.lakesidesoftware.com.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Axonius No 
Azure Virtual Desktop No 
Citrix DaaS No 
HCL BigFix AEX No 
IGEL No 
Nutanix AHV No 
Omnissa Horizon 8 No 
ServiceNow No 
Splunk Cloud Platform No 
Stratodesk NoTouch No 

Integrations

Axonius Yes 
Azure Virtual Desktop Yes 
Citrix DaaS Yes 
HCL BigFix AEX Yes 
IGEL Yes 
Nutanix AHV Yes 
Omnissa Horizon 8 Yes 
ServiceNow Yes 
Splunk Cloud Platform Yes 
Stratodesk NoTouch Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

FireScope

Founded

2006

Country

United States

Website

www.firescope.com/products/spm/

Vendor Details

Company Name

Lakeside Software

Founded

1997

Country

United States

Website

www.lakesidesoftware.com

Product Features

IT Alerting

Alert Noise Reduction No 
Alert Routing No 
Dynamic Notifications No 
Enriched Incident Context No 
Escalation Policies No 
Incident History Audit No 
Multi-User Alerting No 
Multiple Alert Types No 
On-Call Management No 
Rich HTML Email Notifications No 

IT Infrastructure Monitoring

Alerts / Notifications No 
Application Monitoring No 
Bandwidth Monitoring No 
Capacity Planning No 
Configuration Change Management No 
Data Movement Monitoring No 
Health Monitoring No 
Multi-Platform Support No 
Performance Monitoring No 
Point-in-Time Visibility No 
Reporting / Analytics No 
Virtual Machine Monitoring No 

Network Monitoring

Bandwidth Monitoring No 
Baseline Manager No 
Diagnostic Tools No 
IP Address Monitoring No 
Internet Usage Monitoring No 
Real Time Analytics No 
Resource Management No 
SLA Monitoring No 
Server Monitoring No 
Uptime Monitoring No 
Web Traffic Reporting No 

Product Features

IT Management

Capacity Monitoring Yes 
Compliance Management Yes 
Event Logs Yes 
Hardware Inventory Yes 
IT Budgeting Yes 
License Management Yes 
Patch Management No 
Remote Access No 
Scheduling No 
Software Inventory Yes 
User Activity Monitoring Yes 

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