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Description
Develop a tailored feedback application designed to gather insights and surveys from customers, patients, and employees alike. Select from an array of optimal feedback forms and templates readily available. This software will function seamlessly as a feedback app for both Android and iOS platforms. FellaFeeds stands out as a versatile feedback application compatible with multiple devices, enabling the collection of feedback through various means, including Kiosks, iPhones, iPads, Android tablets, and smartphones. It facilitates feedback collection via online survey links and embedded surveys, while also providing assistance in crafting Email and SMS surveys that can be dispatched through APIs. Additionally, FellaFeeds allows users to distribute surveys incorporating the Net Promoter Score (NPS) question, and users can promptly view updated NPS scores on their dashboard, complete with comprehensive NPS and Customer Satisfaction Score (CSAT) reports. The Customer Satisfaction Score (CSAT) serves as a simple yet effective tool for gauging customer contentment following interactions with a business or service. Furthermore, FellaFeeds provides fully customizable surveys, incorporating various formats such as Matrix, Emoticons, Sliders, and more, making it an ideal choice for organizations seeking to enhance their feedback collection processes. By utilizing such advanced features, businesses can gain deeper insights into their performance and areas for improvement.
Description
With Pulse Physical kiosks set up in your establishment, you will receive a physical kiosk that is installed on-site, enabling your clients to provide feedback quickly and consistently. This eliminates the need for allocating resources to conduct interviews, distribute paper surveys, or manage spreadsheets. Additionally, online surveys can also be utilized, so if you wish to reach a wider audience, it's easy to do so; the Pulse survey can be sent out digitally, facilitating communication with clients via email and outreach groups. The integrated data dashboard allows you to analyze trends effectively. Each survey is automatically compiled into this dashboard, enabling you to filter and manipulate the data as you choose. You can observe trends and identify anomalies in real-time, which empowers you to take proactive measures swiftly. Sharing your insights is straightforward; with just a click, you can print, download, and distribute the data, ensuring that it reaches the necessary parties without delay. Furthermore, you will receive weekly emails that keep key stakeholders informed of the findings and updates. This comprehensive setup not only streamlines the feedback process but also enhances your ability to respond to client needs effectively.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
$15 per month
Free Trial
Free Version
Pricing Details
$250 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
FellaFeeds
Founded
2018
Country
India
Website
fellafeeds.com
Vendor Details
Company Name
Pulse For Good
Founded
2017
Country
United States
Website
www.pulseforgood.com
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Product Features
Kiosk
Activity Reservations
Digital Signature
License Management
Onsite Printing
Remote Access
Secure Browsing
Ticket / Order Fulfillment
Touch Screen
Usage Reporting
Virtual Keyboard
Wireless Internet Access
